Estate Agency Affairs Board of South Africa

Overview

About the Department

Our Vision

Our vision is that of a transformed, professional and well-regarded real estate sector in a spatially integrated society.

Our Mission

Protect – Through education, awareness, building and information sharing, we strive to protect the interests and dignity of the property consumer public and their security of tenure.
Regulate – We regulate the property profession by establishing norms and standards, educating, licensing, the enforcement of regulations and standards for industry role-players and the administration of the fidelity fund.
Transform – As the leaders of the sector, we drive the transformation of the property market to facilitate equitable economic growth through broad participation.

Values 

The following values will underscore the Board’s behaviour as it strives to achieve the ideals encapsulated in its vision and mission, namely:

  • Integrity: We pledge adherence to the highest moral principles and professional standards through mutual respect amongst us, our shareholders and our stakeholders.
  • Excellence: We commit to, at all times acting professionally, delivering on our mandate and exceeding the expectations of our shareholder and all the stakeholders we serve.
    Communication: We accept the responsibility of enabling and facilitating a free flow of information between ourselves and all our shareholders and stakeholders, especially the public, and to respecting their views at all times.
    Transparency: We declare for all to know that, as a matter of principle, our interactions with all our shareholders and stakeholders, will be conducted in an open fashion and that we will be accountable for our actions.

The primary mandate of the EAAB

(a)  Regulate, maintain and promote the standard of conduct of estate agents having due regard to the public interest.

(b)  Issue Fidelity Fund Certificates to qualifying applicants.

(c)  Prescribe the standard of training of estate agents.

(d)  Investigate complaints against estate agents and institute disciplinary proceedings against offending estate agents where required.

(e)  Manage and control the Estate Agents Fidelity Fund.

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