CHIEF FINANCIAL OFFICER Job Vacancy 4 months Contract

Contract Sasria SOC Ltd in Public Entities
  • Post Date: Jun 23, 2022
  • Apply Before : Jun 27, 2022
  • View(s) 0

Job Details

  • Qualifications Diploma
  • Industry Business, finance and economy
  • Centre Illovo, Johannesburg
  • Where to submit application
    https://www.sasria.co.za/vacancies/service-desk-specialist/

Job Description

Key Performance Areas (Duties & Responsibilities): 1. Service Desk Management • Receive client requests and perform first line for all services. • Ensure the correct escalation procedure is followed on all critical calls and requests. • Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation. • Ensure users are kept updated on the progress in relation to the resolution of the fault. • Keep accurate records of faults, including users’ information. • Identify and diagnose issues and problems. • Monitor issues from start to resolution. 2. Incident and Service Requests Management • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. • Assign unresolved Incidents to appropriate Tier 2 Support group. • Log all Incident/service request details, allocating categorisation and prioritisation codes. • Keep users informed about their Incidents’ status at agreed intervals. • Associate Incidents with other records (i.e., Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.). • Escalate Major Incidents to line manager or senior manager. • Escalate Incidents at risk of breaching Service Level Agreement. • Owns all Incidents and Service Requests throughout the lifecycle. • Support incident management tools and processes. • Adherence to service management process. 3. Problem Management • Reviewing incident data to analyse assigned problems. • Analysing problems for correct prioritisation and classification. • Following up on problems investigated and assign problems through to resolution or root cause. • Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors. • Raising a change to resolve problem. • Monitoring progress on the resolution of known errors. 4. Change Management • Assisting with Change management planning using change management tools (systems). • Adherence to Change Management processes. • Maintaining the change schedule, calendar and taking minutes. • Coordinating interfaces between change management and other processes • Reviewing specific categories of Request for Change (RFC). • Planning, scheduling, and Change Approval Management (CAM) meetings. • Coordinate the change review before changes are discussed in CAM and before Changes are closed

Sasria SOC Ltd
  • Johanneburg, Gauteng, 36 Fricker Road, Illovo, Sandton, 2196 View on Map
  • Apply Before : Jun 27, 2022
  • View(s) 0
The Application deadline closed.

Join SA Gov Jobs

Login or Join SA Gov Jobs to view job details, and get access to other free awesome features, like Resume Management, Online Job Applications, Profile Building, Job Notifications, Job Matching, electronic Z83 Management and other great features.