CHIEF FINANCIAL OFFICER Job Vacancy 4 months Contract

Contract Sasria SOC Ltd in Public Entities
  • Post Date: Jun 23, 2022
  • Apply Before : Jun 27, 2022
  • View(s) 0

Job Details

  • Qualifications Diploma
  • Industry Business, finance and economy
  • Centre Illovo, Johannesburg
  • Where to submit application

Job Description

Key Performance Areas (Duties & Responsibilities): 1. Service Desk Management • Receive client requests and perform first line for all services. • Ensure the correct escalation procedure is followed on all critical calls and requests. • Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation. • Ensure users are kept updated on the progress in relation to the resolution of the fault. • Keep accurate records of faults, including users’ information. • Identify and diagnose issues and problems. • Monitor issues from start to resolution. 2. Incident and Service Requests Management • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. • Assign unresolved Incidents to appropriate Tier 2 Support group. • Log all Incident/service request details, allocating categorisation and prioritisation codes. • Keep users informed about their Incidents’ status at agreed intervals. • Associate Incidents with other records (i.e., Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.). • Escalate Major Incidents to line manager or senior manager. • Escalate Incidents at risk of breaching Service Level Agreement. • Owns all Incidents and Service Requests throughout the lifecycle. • Support incident management tools and processes. • Adherence to service management process. 3. Problem Management • Reviewing incident data to analyse assigned problems. • Analysing problems for correct prioritisation and classification. • Following up on problems investigated and assign problems through to resolution or root cause. • Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors. • Raising a change to resolve problem. • Monitoring progress on the resolution of known errors. 4. Change Management • Assisting with Change management planning using change management tools (systems). • Adherence to Change Management processes. • Maintaining the change schedule, calendar and taking minutes. • Coordinating interfaces between change management and other processes • Reviewing specific categories of Request for Change (RFC). • Planning, scheduling, and Change Approval Management (CAM) meetings. • Coordinate the change review before changes are discussed in CAM and before Changes are closed

Sasria SOC Ltd
  • Johanneburg, Gauteng, 36 Fricker Road, Illovo, Sandton, 2196 View on Map
  • Apply Before : Jun 27, 2022
  • View(s) 0
The Application deadline closed.

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