CONSUMER INVESTIGATOR: CONSUMER PROTECTION

Job Detail

  • Offered Salary R316 791 per annum (Level 08)
  • Qualifications Diploma
  • Industry Business, finance and economy
  • Reference REF NO.16/DEDECT /2021-22NW
  • Centre Vryburg
  • Enquiries
    Mr William Mpempe Tel No: (053) 928 0382
  • Where to submit application
  • Notes
    NOTE: The North West Department of Economic Development, Environment Conservation, and Tourism is an Equal Opportunity, Affirmative Action Employer and is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability. White males and females are encouraged to apply. Applications must be submitted on a newly prescribed Z83 Form, obtainable from any Public Service Department, which must be signed and dated (an unsigned and not dated Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV, as well as, copies of all educational qualification/s.( Matriculation Certificate must also be attached), ID document and driver’s licence (where applicable), including the details of at least three contactable referees (should be people who recently worked with the applicant).Only shortlisted candidates for a post will be required to submit certified documents on or before the day of the interview. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualifications Authority (SAQA). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA). Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to personnel suitability checks (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance processes. The Department reserves the right not to make appointment(s) to the advertised post(s). No faxed, and late applications will be considered. All shortlisted candidates for SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the department. Following the interview and technical exercise, the selection committee will recommend candidates to attend a generic managerial competency assessment (in compliance with DPSA Directive on the implementation of competency-based assessments). The competency assessment will be testing generic managerial competencies using the mandated DPSA competency assessment tools. Applications: Complete application forms and supporting documents, quoting the relevant reference number, should be forwarded as follows

Job Description

REQUIREMENTS: National Diploma in Law (NQF 6) / Bcom Law / Bachelor of Laws (LLB) NQF 7. Minimum three year experience in regulatory environment. Two (02) years of experience of consumer-related issues will be an added advantage. A valid driver’s license. Ability to interpret and apply policies and guidelines, preferably in consumer legislative framework. Highly motivated individual who has the ability to work independently. Good verbal and written communication skills. Computer literacy and research skills. Understanding of government policies. Good interpersonal and customers skills. Ability to work in a team and under pressure. Extensive knowledge of the Consumer protection legislation, in particular Consumer Protection Act. Organizational, planning and management skills. DUTIES: Assess complaints objectively. Evaluate the facts to establish whether there is a just cause. Conduct investigation/inquiries on consumer complaints. Conduct business compliance inspections. Mediate between consumers and businesses. Liaise with other regulators within consumer protection space. Conduct research on consumer issues. Give legal advice on consumer related issues and interpret contracts and other legal documents. Liaise with other stakeholders on consumer advocacy matters. Keep and maintain file records of consumer complaints.

The Application deadline closed.

Required skills

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