HELP DESK OPERATOR: ICT

Government Printing Works
  • Post Date: Mar 7, 2022
  • Apply Before : Mar 18, 2022
  • Salary: $211,713.00 - $211,713.00 / Annual
  • View(s) 129

Job Details

  • Offered Salary R211 713 per annum (Level 06)
  • Qualifications Diploma
  • Industry public-service
  • Reference REF NO: GPW22/11
  • Centre Pretoria
  • Enquiries
    Mr K Thamaga Tel No: (012) 764 4075
  • Where to submit application
    The Branch: Human Resources, Government Printing Works, 149 Bosman Street, Pretoria
  • Notes
    NOTE : Applications must be submitted on the prescribed form Z83 (NB. The new application for employment form can be downloaded at www.dpsa.gov.za?vacancies, the old prescribed application for employment form Z83 was withdrawn with effect from 31 December 2020) and must be completed in full with page 2 duly signed, and clear indication of the reference number on the Z 83. A recent comprehensive CV specifying all qualifications and experience with respective dates, Copies of qualifications, ID and a valid driver’s license (where required), must be attached. Such copies need not to be certified when applying for a post. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview. It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority (SAQA). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority (SAQA), The Government Printing Works reserves the right to fill or not fill its advertised posts. General information: Shortlisted candidates must be available for interviews, which might be virtual at a date and time determined by the Government Printing Works. Shortlisted candidates for SMS posts will be subjected to a technical exercise, which might be virtual that intends to test relevant technical elements of the jobs; by the Government Printing Works, Personnel suitability checks will also be administered as a part of the selection process. Successful candidates will be required to enter in an employment contract and performance agreement (as relevant), and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration, If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful

Job Description

REQUIREMENTS : Relevant Degree/National Diploma in Information Technology/Computer Science/ Information Systems/ or equivalent NQF level 6 qualification as recognised by SAQA. 1 – 2 years’ ICT end user support experience required. Extended working hours may be required; Ability to communicate with all levels of management. Competencies: Computer aided technical application. Knowledge of legal compliance. Production process knowledge and skills. Technical design and analysis knowledge. Acceptance of responsibility. Flexibility. Initiative. DUTIES : Provide first line support by registering calls on the help desk system, routing and managing incoming calls manually or via email and an automated call distribution system. Provide first level telephone support to the end-user community on hardware, software and network-related problems. Resolve a variety of basic and complex problems related to desktop hardware and software in a distributed computer environment during initial contact from the customer. Identify incident trends, define the solutions to common trends and document in the defined templates and add to the database. Refer to incident management information database, update with new information and communicate updates to team. Provide customer service and maintain a friendly presence and helpful attitude; apply good interpersonal skills and maintain an ability to work well with others. Provide technical support over the phone utilising good phone skills and a professional demeanour. Enforce compliance with ICT policy and procedures and ensure all required documentation and approvals are completed within daily tasks. Install and configure Windows 10 Operating Systems. Install and configure MAC Sierra Operating System. Ensure continuous individual development to keep up with new technologies and procedures.

Government Printing Works

Join SA Gov Jobs

Login or Join SA Gov Jobs to view job details, and get access to other free awesome features, like Resume Management, Online Job Applications, Profile Building, Job Notifications, Job Matching, electronic Z83 Management and other great features.