IT Infrastructure Service Delivery & Compliance

  • Full Time
  • Centurion, Gauteng, 61 Oak Avenue, Highveld Park, 0046 View on Map
  • @Telkom posted 1 month ago
  • Posted : Sep 16, 2021 -Accepting applications
  • View(s) 90

Job Detail

  • Qualifications Bachelor Degree
  • Industry Research, science & technology
  • Reference TEL210913-6
  • Centre Gauteng
  • Where to submit application

Job Description

Job Responsibilities Responsible for the integration and execution of business drivers and key business objectives (20%) • Compile policies and procedures, guidelines and specifications applicable to Networks and Services • Conduct special investigations • Develop technical operational plans • Customise/ operationalise solution/ service • Maintain systems Drive Operational efficiencies (40%) • Ensure service or network availability and performance • Manage projects • Improve network/ service and platform performance • Research Technology, Solutions and Services • Upgrade network services and platforms Manages internal & external customer relationships (10%) • Coordinate vendor/ contractor service • Maintain support contracts • Provide high level support • Liaise with role players Manages people performance and development (10%) • Develop staff/ customers • Provide complex technical support- Transfer technical skills Drive compliance as per Openserve policies (10%) • Ensure absolute integrity • Apply and abide by governance policies and policies Manages the development of budgets, expenditure and performance reporting (10%) • Generate statistics • Provide reports • Supplier contract management • Service level agreement management

The Application deadline closed.

Required skills

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