IT Service Delivery Lead

National Research Foundation
  • Post Date: Mar 2, 2022
  • Apply Before : Mar 7, 2022
  • View(s) 36

Job Details

  • Qualifications Bachelor Degree
  • Industry Research, science & technology
  • Centre Cape Town
  • Where to submit application
    Applicants should submit a comprehensive CV by logging to https://ess.nrf.ac.za/Account/Recruitment and apply online. Applications should be accompanied by a letter of motivation indicating the applicant·s suitability for the position. The names and contact details of at least three referees should be provided.

Job Description

Key Responsibilities: • Provide Customer Interface to the Computing Infrastructure Engineering and Operations Teams • Work with Team Leaders to determine the SARAO·s services, delivery criteria and solutions for issues that may arise • Own the ITSM and ITIL Framework. Includes Managing Service Catalogue, Incident, Request, Change and Escalation processes • Own incident, request, change and escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required • Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review • Lead the Service Delivery team • Coordinate tasks with Project Management Office • Technical and performance management of a small team Key Requirements: Qualification: • Bachelor’s degree in Computer Science, Information Systems, Information Technology or Electrical Engineering OR • Equivalent professional qualifications and expertise in others including Master of Business Administration (MBA), ITIL Foundation/Specialist. Experience: • More than 7 years relevant experience and leadership experience, or substantial experience and proven success in the computing • infrastructure environment with a passion for service improvement. • Monitoring computing infrastructure and resolving system issues. • IT performance management, systems administration and system security. • Policy development • Compliance • Technical and performance management of a small team Knowledge: • Data protection operations and legislation (e.g POPIA and GDPR) • Supplier contract management and service level agreement • IT operations frameworks including ITIL 3/4, TOGAF and COBIT • Free and Opensource software Additional Notes: • Manage expectations of internal and external customers • Coordinate with teams of technicians, system engineers and other IT staff • Focus on service improvement

National Research Foundation
The Application deadline closed.

Join SA Gov Jobs

Login or Join SA Gov Jobs to view job details, and get access to other free awesome features, like Resume Management, Online Job Applications, Profile Building, Job Notifications, Job Matching, electronic Z83 Management and other great features.