IT Support Technician Job Vacancy

Contract Development Bank of Southern Africa in Public Entities
  • Post Date: Jun 23, 2022
  • Apply Before : Jul 7, 2022
  • View(s) 0

Job Details

  • Offered Salary Job Grade 13
  • Qualifications Certificate
  • Industry Business, finance and economy
  • Reference Reference Number DBS220610-1
  • Centre Centurion
  • Where to submit application

Job Description

Job Description This role entails providing effective technical support to end users by maintaining, installing, configuring and repairing computer systems and other technologies in the business. The incumbent will ensure relevant accurate record-keeping of IT related tasks, assets and procedures while maintaining an excellent customer service oriented approach to all tasks. This is a contract position for 3 years. Key Responsibilities To assist all users with any logged IT related incident when called upon To diagnose and resolve software and hardware incidents, including operating systems (Windows) Analyse and Assess the information Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Accurately record, update and document requests using the IT service desk system Accurately record, update and document asset management changes To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation. Continuously update users on progress of logged tickets until resolution. Apply knowledge of organisation systems, structures, policies and procedures to achieve results. Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Provide appropriate resolution for tasks or deadlines not met. Act in a customer centric manner. Maintain a positive attitude and respond openly to feedback Expertise & Technical Competencies Qualification: MCSA or equivalent CompTIA A+ Hardware & Software CompTIA N+ Networking is advantageous ITIL Foundations certificate is advantageous Experience: 3 years Helpdesk/IT Administrator experience with technical support and troubleshooting abilities Experience with DHCP, LAN/WAN and Endpoint Management Good working knowledge of Windows 7/8/10/11, Windows Server 2008/2012/2016/2019, active directory Must have excellent people, telephonic and written communication skills. Required Personal Attributes Excellent IT Skills and computer literacy Ability to communicate effectively with people in a professional manner, face to face, on the phone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques Excellent knowledge of customer service best practice. Ability to prioritise, manage and perform under pressure to meet Service Level Agreements Strong verbal and written skills Problem Solving skills Excellence Orientation Investigative Orientation Customer Responsiveness Planning and Prioritising Attention to detail

Development Bank of Southern Africa
  • Midrand, Gauteng, Headway Hill, 1258 Lever Road, Midrand, 1687 View on Map
  • Apply Before : Jul 7, 2022
  • View(s) 0
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