Purpose of the job To provide LAN and System support on IT Infrastructure, planning and design, including the implementation and maintenance of the network systems (LANs, LAN internetworking, and connections with the LAN environment). The incumbent will be responsible for the specialist identification and resolution of hardware and software problems and malfunctions on the LAN environment. Key Responsibility Areas To ensure incidents are effectively handled within SLAs. To provide LAN and desktop support to the client To perform daily administrative tasks and provide feedback to Consultant: LAN Support and clients To Provide applicable training and mentorship to LAN & desktop resources To assist with new projects and execute on contracted Project deliverables To provide technical advisory service to SITA customers Qualifications and Experience Required Qualification: 3-year Diploma/Degree in Computer Science, IT or equivalent. Experience: 3 – 5 Years working experience in the respective field. 3 years experience in the provision of ICT solutions and services. Technical Competencies Description Knowledge of: Knowledge of various Operating Systems Knowledge of Project Management Principles Knowledge of public sector business Knowledge of ITC Products and services Knowledge of industry best practices, eg ITIL, CoBIT the incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and certification bodies.
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