Specialist: Customer Advocacy

State Information Technology Agency
  • Post Date: Mar 2, 2022
  • Apply Before : Mar 4, 2022
  • Salary: $455,638.00 - $683,457.00 / Annual
  • View(s) 26

Job Details

  • Offered Salary SALARY : R 455 638 – R 683 457
  • Qualifications Diploma
  • Industry Business, finance and economy
  • Reference REFERENCE NR : VAC01379/22
  • Centre Erasmuskloof
  • Enquiries
    For support contact the following people: [email protected], [email protected] and [email protected]
  • Where to submit application
    1. To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 2. Register using your ID and personal information; 3. Use received one-time pin to complete the registration; 4. Log in using your username and password; 5. Select Recruitment Jobs; 6. Select Recruitment Citizen to browse and apply for jobs; 7. Once logged in, click the Online Help tab for support if needed.
  • Notes
    • If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. • Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). • Only candidates who meet the requirements should apply. • SITA reserves a right not to make an appointment. • Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking. • Correspondence will be entered to with shortlisted candidates only. • CV`s from Recruitment Agencies will not be considered. • CV’s sent to incorrect email address will not be considered

Job Description

Key Responsibility Areas: • To provide support and assistance to Customer Advocacy. • To apply customer relationship principles in order to engrave the constant implementation of the customer relationship management framework and business plans • Investigate and provide assistant in solving the customer complex problems to ensure effective and efficient Customer Advocacy service: • Develop and provide input to Customer Advocacy procedures, policies, and standards • Developing Customer Advocacy feedback and complaint procedure • Provide detailed monthly CRM data and analysis report • Coordinate variety of special projects as requested, including system or process improvements, new retention categories, and joint projects with Service Management • To manage non-key accounts. Qualifications and Experience: Minimum: National Diploma in Commerce/Business Administration at least NQF level 6. Experience: 3-5 years working experience within Customer Relations Management in a Corporate/ Public Sector Organisation, including 3 years working experience as specialist/ practitioner in a Customer Relations Management with specialisation in Customer Relations Management. Technical Competencies Description: Knowledge of: Customer Service Management; Government Information Management; Business Development; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL good practice methodology; Understanding service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components; Strong interpersonal skills; Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts; Project Management processes. Technical competencies: Architecture, Customer Advocacy Management (Consultancy), IT Project Management, IT Service Management, Project/Programme Management. Interpersonal/behavioural competencies: Active listening, Attention to Detail, Analytical thinking, and Resilience.

State Information Technology Agency
The Application deadline closed.

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