CHIEF DIRECTOR: SERVICE DELIVERY IMPROVEMENT, CITIZEN RELATIONS AND PUBLIC PARTICIPATION is a South African government vacancy at Department of Public Service and Administration (DPSA). This job is part of Circular 17 of 2026 from the DPSA. centre: Pretoria. | closing date: 08 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Salary
R1 494 900 per annum (Level 14), an all-inclusive remuneration package. Annual progression up to a maximum salary of R1 787 328 per annum is possible, subject to satisfactory performance. The all-inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion that may be structured according to personal needs within a framework.
Centre
Pretoria.
Requirements
- A minimum qualification at NQF level 7 in Public Administration/ Public Management/ Business Studies or related qualification.
- Minimum of 5 years at a senior management level.
- Minimum of 10 years’ appropriate experience at management level in Service Delivery environment.
- Knowledge of the Constitution of the Republic of South Africa, Government Legislative Framework, Public Service Legislative and Policy Framework, Government Programs such as the National Development Plan, Outcome 12, Key Strategic Priorities of Government and Sound understanding of operations management.
- Managerial Skills: Decision Making, written and verbal communication, Stakeholder Management and coordination, Strategic thinking and leadership, Analytical skills, Interpersonal relations, financial management, Human Resource Management, Research, Change management, Project and program.
- Technical Skills: Change management theory and practice, Citizen relations theory and practice, Public Participation and Intergovernmental Relations.
- Generic Skills: Problem Solving, Diversity management, Communication and information management, Facilitation, Negotiation, Presentation, Report Writing, Computer Literacy, Conflict management and Teamwork.
Duties
- Manage and ensure the development of Citizen Relations and Public Participation.
- Manage and ensure the development of prescripts for Service Delivery Improvement and Assessment.
- Technical advice, support and capacity building provided to support implementation by national and provincial departments.
- Manage and ensure development of Prescripts for Batho Pele and Change Management.
- Manage all the operations, systems and process of the Chief Directorate.
- Information advice and support provided to the MPSA, Cabinet, Parliament and other internal and external shareholders.
- Participate in transverse task/projects teams and work groups as required or nominated.
Enquiries
Dr. Patrick Sokhela Tel No: (012) 336 1280
Applications
Where to send your application.
Applications quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia 0083, or emailed to Advert062026@dpsa.gov.za
Department Notes
Applications must quote the relevant reference number and consist of: (1) A fully completed and signed NEW Z83 form which can be downloaded at https://www.dpsa.gov.za/newsroom/psvc/.”From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered”, (2) a recent comprehensive CV, contactable referees (telephone numbers and email addresses must be indicated); Note 1: Applicants are not required to submit copies of qualifications and other relevant documents on application. Only shortlisted candidates will be required to submit certified documents of qualifications. Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). All non-SA citizens must submit a copy of proof of permanent residence in South Africa on or before the day of the interviews. All shortlisted candidates for Senior Management Services (SMS) posts shall undertake two pre-entry assessments (Technical exercise and Integrity (Ethical Conduct). Suitable candidates identified by the selection and interview panel must undergo, (1) competency assessment, (2) personnel suitability checks on criminal records, citizen verification, financial records and (3) qualification verification. Note 2: Prior to appointment the nominated candidate will be required to complete the Nyukela Public Service SMS Pre-entry Programme, an online course offered by the National School of Government (NSG). The course can be accessed from the following link https://www.thensg.gov.za/training-course/sms-pre-entry-programme/.The successful candidate will be expected to (1) undergo vetting processes (2) enter into an employment contract and a performance agreement within 3 months of appointment, as well as (3) complete a financial interests declaration form within one month of appointment and annually thereafter. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three months of the closing date of the advertisement, please accept that your application was unsuccessful.
Original Text
RELATIONS AND PUBLIC PARTICIPATION REF NO: DPSA 06/2026
SALARY : R1 494 900 per annum (Level 14), an all-inclusive remuneration package. Annual progression up to a maximum salary of R1 787 328 per annum is
possible, subject to satisfactory performance. The all-inclusive remuneration package consists of a basic salary, the state’s contribution to the Government
Employees Pension Fund and a flexible portion that may be structured according to personal needs within a framework.
CENTRE : Pretoria.
REQUIREMENTS : A minimum qualification at NQF level 7 in Public Administration/ Public Management/ Business Studies or related qualification. Minimum of 5 years at
a senior management level. Minimum of 10 years’ appropriate experience at management level in Service Delivery environment. Knowledge of the
Constitution of the Republic of South Africa, Government Legislative
Framework, Public Service Legislative and Policy Framework, Government
Programs such as the National Development Plan, Outcome 12, Key Strategic
Priorities of Government and Sound understanding of operations management. Managerial Skills: Decision Making, written and verbal
communication, Stakeholder Management and coordination, Strategic thinking and leadership, Analytical skills, Interpersonal relations, financial management,
Human Resource Management, Research, Change management, Project and program. Technical Skills: Change management theory and practice, Citizen
relations theory and practice, Public Participation and Intergovernmental
Relations. Generic Skills: Problem Solving, Diversity management,
Communication and information management, Facilitation, Negotiation,
Presentation, Report Writing, Computer Literacy, Conflict management and
Teamwork.
DUTIES : Manage and ensure the development of Citizen Relations and Public Participation. Manage and ensure the development of prescripts for Service
Delivery Improvement and Assessment. Technical advice, support and capacity building provided to support implementation by national and provincial
departments. Manage and ensure development of Prescripts for Batho Pele and Change Management. Manage all the operations, systems and process of
the Chief Directorate. Information advice and support provided to the MPSA,
Cabinet, Parliament and other internal and external shareholders. Participate in transverse task/projects teams and work groups as required or nominated.
ENQUIRIES : Dr. Patrick Sokhela Tel No: (012) 336 1280
APPLICATIONS : Applications quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and
Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond
Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia
0083, or emailed to Advert062026@dpsa.gov.za
Official source
This vacancy was imported from DPSA Circular 17 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.