HELPDESK: RSA RETAIL BONDS is a South African government vacancy at National Treasury. This job is part of Circular 16 of 2026 from the DPSA. centre: Pretoria | closing date: 01 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Applications
Where to send your application.
To apply visit: https://erecruitment.treasury.gov.za/eRecruitment
Division
Asset And Liability Management (ALM) Re-Advertisement, Applicants who applied previously must re-apply
Purpose
To enhance and assist with the daily operations of the retail bonds by offering timeous and concise client service support to the RSA Retail Bonds Directorate in the Asset and Liability Management division.
Salary
R338 106 per annum, (Excl. benefits)
Centre
Pretoria
Requirements
- A minimum Grade 12 coupled with National Diploma (equivalent to NQF level 6) in Office Administration or Office Management or Marketing or Media Studies or Communications or Public Relations or Public Management or Public Administration, Business Management or Business Administration.
- A minimum 1-2 years’ work experience in Call Centre or related;
- Exposure to an Office Administration set-up environment; and Basic knowledge of financial markets.
Duties
- Client Service Support: Daily operation of RSA Retail Bond helpline.
- Provision of all operational documents to clients on request.
- Serve as access point to attend to all queries related to RSA Retail Bond and related issues.
- Process telephonic application and acknowledge the receipt thereof in writing.
- Process telephonic roll overs and assign incident number for recording purposes.
- Guide and assist clients with online registration and application processes.
- General Office Administration: Scan all incoming documentation for record and compliance purposes and easy electronic access.
- Assign incoming requests and documents to the back-office team responsible for actioning the request.
- Marketing and social media: Assist with responding to queries made on social media posts.
- Participate in expos and marketing events.
- Correspondence to stakeholders: Prepare tax certificates and send-off by electronic mail to investors.
- Prepare interest statements of investors and send by electronic mail, Update investors on the status of their investments through electronic mail upon request, Reissue correspondence to investor upon request.
Enquiries
enquiries only (No applications): Recruitment.Enquries@treasury.gov.za
Department Notes
Effective from 7 April 2021, the National Treasury now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept hand delivered/posted applications should an applicant prove that he/she tried to apply via e-Recruitment with no success and the National Treasury ICT unit was unable to assist. The applicant’s profile on the eRecruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the National Treasury does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. For SMS positions certain candidates may be required to undergo additional Psychometric Assessments. All qualifications, criminal and SA citizenship checks will be conducted on all short-listed candidates and, where applicable, additional checks will be conducted in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the National Treasury processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the National Treasury within 3 months of the closing date, please regard your application as unsuccessful. Note: The National Treasury reserves the right not to fill the below-mentioned posts, withdraw or to put on hold a position and/or to re-advertise a post. All queries must be submitted via email addressed to the Human Resources Recruitment Support Team on Recruitment.Enquiries@treasury.gov.za .The National Treasury is compliant with the requirements of POPIA. ERRATUM: Kindly note that the post of Deputy Director: Social, Governance and Justice (IDC) was erroneously placed with Ref No: S058/2026 advertised in Public Service Vacancy Circular 15 dated 08 May 2026, the correct Ref No for this position is Ref No: S064/2026. The closing date has been extended to 08 June 2026 at 12:00 pm (Midday).
Original Text
Division: Asset And Liability Management (ALM)
Re-Advertisement, Applicants who applied previously must re-apply
Purpose: To enhance and assist with the daily operations of the retail bonds by offering timeous and concise client service support to the RSA Retail Bonds
Directorate in the Asset and Liability Management division.
SALARY : R338 106 per annum, (Excl. benefits)
CENTRE : Pretoria
REQUIREMENTS : A minimum Grade 12 coupled with National Diploma (equivalent to NQF level 6) in Office Administration or Office Management or Marketing or Media
Studies or Communications or Public Relations or Public Management or
Public Administration, Business Management or Business Administration. A minimum 1-2 years’ work experience in Call Centre or related; Exposure to an
Office Administration set-up environment; and Basic knowledge of financial markets.
DUTIES : Client Service Support: Daily operation of RSA Retail Bond helpline. Provision of all operational documents to clients on request. Serve as access point to
attend to all queries related to RSA Retail Bond and related issues. Process telephonic application and acknowledge the receipt thereof in writing. Process
telephonic roll overs and assign incident number for recording purposes. Guide and assist clients with online registration and application processes. General
Office Administration: Scan all incoming documentation for record and compliance purposes and easy electronic access. Assign incoming requests
and documents to the back-office team responsible for actioning the request.
Marketing and social media: Assist with responding to queries made on social media posts. Participate in expos and marketing events. Correspondence to
stakeholders: Prepare tax certificates and send-off by electronic mail to investors. Prepare interest statements of investors and send by electronic mail,
Update investors on the status of their investments through electronic mail upon request, Reissue correspondence to investor upon request.
ENQUIRIES : enquiries only (No applications): Recruitment.Enquries@treasury.gov.za
Official source
This vacancy was imported from DPSA Circular 16 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.