B-BBEE COMPLIANCE AND ADVOCACY OFFICER is a South African government vacancy at Department of Trade, Industry and Competition (the dtic). This job is part of Circular 17 of 2026 from the DPSA. 3 posts available | centre: Sunnyside, Pretoria | closing date: 08 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Applications
Where to send your application.
Applications can be submitted: Via e-mail to applications@thedtic.gov.za (Ref no. must appear in subject-line – if no reference no. is provided the application may not be considered), by post to The Director: Human Resources Management, Private Bag X84, Pretoria, 0001; Hand-delivered to the dtic Campus, corner of Meintjies and Robert Sobukwe Streets, Sunnyside, Pretoria.
Overview
To perform investigation and enforcement functions to ensure compliance with B-BBEE Act and report on complaints trends.
Salary
R338 106 per annum (Level 07), (commencing salary)
Centre
Sunnyside, Pretoria
Requirements
- Knowledge of the Constitution, PFMA, Treasury Regulations, B-BBEE Act and compliance frameworks.
- Experience handling, screening and analysing complaints within an enforcement or regulatory environment.
- Ability to coordinate alternative dispute resolution processes and maintain associated records.
- Strong written and verbal communication skills, including reporting.
- Good administrative and organisational skills, including database tracking and monitoring of turnaround times.
- Ability to work under pressure, travel when required, and work flexible hours as needed.
- Proficiency in Microsoft Office and complaints handling systems.
Duties
- Complaints Handling: Handle complaints lodged with the Commission in line with established procedures and processes.
- Develop and implement fast-track procedures to attend to and resolve client complaints.
- Review complaints handling systems and provide recommendations for efficiency improvement.
- Conduct pro-active and reactive investigations and provide a report thereof.
- Database and Tracking System: Maintain and update the database and tracking system of complaints.
- Monitor compliance with turnaround times and submit weekly reports on delays.
- Ensure complainants are informed of reference numbers and progress.
- Screening and Analysis of Complaints: Implement methodologies for complaint screening and analysis.
- Categorise complaints and identify those for investigation or referral.
- Assess complaints for referral to higher authorities or other institutions.
- Alternative Dispute Resolution: Identify complaints suitable for alternative dispute resolution (ADR).
- Coordinate and maintain consistency in ADR processes and documentation.
- Record the number and nature of complaints resolved through ADR.
- Reporting and Administrative Support: Produce progress reports on work done as required.
- Perform administrative duties as allocated by the manager.
Enquiries
Ms U Pitse Tel No: (012) 394 1563 / L Mdashe Tel No: (012) 394 3103 / V Mazibuko Tel No: (012) 394 5608
Department Notes
The application must include a completed and signed new Z83 Form, obtainable from any Public Service Department, the dtic website or on the internet at www.gov.za, and a detailed Curriculum Vitae. Applications received that do not comply with this requirement will not be considered. Certified copies of qualifications and Identity Document or any other relevant documents are to be submitted by only shortlisted candidates to HR on or before the day of the interview date. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection panel for Senior Management Services (SMS) positions will further recommend candidates to attend a generic managerial competency-based assessment. The Senior Management Pre-Entry Programme (Nyukela Programme) as endorsed by the National School of Government (NSG) must be completed before an appointment on SMS level can be considered. The course is available at the NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link:https://www.thensg.gov.za/training-course/sms-pre-entry-programme. No appointment on SMS level will take place without the successful completion of the pre-entry certificate and submission of proof thereof. Background verification, social media checks and security vetting will form part of the selection process and successful candidates will be subjected to security vetting. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications received after the closing date will not be considered. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. The dtic reserves the right not to fill any advertised position(s). The dtic is an equal opportunity and affirmative action employer, and candidates whose appointment will promote representivity, will be given preference.
Notes
In terms of the dtic's EE requirements, preference will be given to African Male, Coloured Female & Male, Indian Female & Male, White Male and persons with disabilities.
Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.
Original Text
Overview: To perform investigation and enforcement functions to ensure compliance with B-BBEE Act and report on complaints trends.
SALARY : R338 106 per annum (Level 07), (commencing salary)
CENTRE : Sunnyside, Pretoria
REQUIREMENTS : Mandatory Minimum Requirements: NQF Level 6 qualification in Public Administration or Business Administration/ Economic Science/ Law. 3-years’
relevant experience in an investigation and enforcement environment. Key
Requirements: Knowledge of the Constitution, PFMA, Treasury Regulations, B-BBEE Act and compliance frameworks. Experience handling, screening and
analysing complaints within an enforcement or regulatory environment. Ability to coordinate alternative dispute resolution processes and maintain associated
records. Strong written and verbal communication skills, including reporting.
Good administrative and organisational skills, including database tracking and monitoring of turnaround times. Ability to work under pressure, travel when
required, and work flexible hours as needed. Proficiency in Microsoft Office and complaints handling systems.
DUTIES : Complaints Handling: Handle complaints lodged with the Commission in line with established procedures and processes. Develop and implement fast-track
procedures to attend to and resolve client complaints. Review complaints handling systems and provide recommendations for efficiency improvement.
Conduct pro-active and reactive investigations and provide a report thereof.
Database and Tracking System: Maintain and update the database and tracking system of complaints. Monitor compliance with turnaround times and
submit weekly reports on delays. Ensure complainants are informed of reference numbers and progress. Screening and Analysis of Complaints:
Implement methodologies for complaint screening and analysis. Categorise complaints and identify those for investigation or referral. Assess complaints
for referral to higher authorities or other institutions. Alternative Dispute
Resolution: Identify complaints suitable for alternative dispute resolution
(ADR). Coordinate and maintain consistency in ADR processes and documentation. Record the number and nature of complaints resolved through
ADR. Reporting and Administrative Support: Produce progress reports on work done as required. Perform administrative duties as allocated by the manager.
ENQUIRIES : Ms U Pitse Tel No: (012) 394 1563 / L Mdashe Tel No: (012) 394 3103 / V Mazibuko Tel No: (012) 394 5608
NOTE : In terms of the dtic's EE requirements, preference will be given to African Male, Coloured Female & Male, Indian Female & Male, White Male and persons with
disabilities.
Official source
This vacancy was imported from DPSA Circular 17 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.