ADMINISTRATIVE CLERK: HELPDESK &COMPLAINTS (UDM) is a South African government vacancy at Department of Public Works and Infrastructure (DPWI). This job is part of Circular 20 of 2026 from the DPSA. centre: Polokwane Regional Office | closing date: 03 July 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Salary
R237 453 per annum
Centre
Polokwane Regional Office
Requirements
- A Minimum of Senior Certificate/ Grade 12 or equivalent.
- No previous experience is required.
- Computer literacy including Microsoft Office (word, excel, power point).
- Good verbal and communication skills.
- Record keeping skills, good interpersonal skills and telephone etiquette.
- Office administrative and organizational skills. ability to work under pressure, hardworking and a team player.
Duties
- Attend and follow-up on all client complaints and queries.
- Maintain an active query register for the unit.
- Address enquiries or refer them to the necessary manager.
- Ensure resolutions of meetings are addressed within established timeframes.
- Administer the Archibus System as and when required.
- Render general clerical support services: Update and maintain electronic and physical records for procurement instructions.
- Furnish information for reports to internal and external stakeholders.
- Record, organise, store, capture, update and retrieve correspondence and data.
- Distribute documents/packages to various stakeholders as required.
- Keep and maintain the filing system for the component.
- Type basic letters and/or other correspondence when required.
- Keep and maintain the incoming and outgoing register of the component.
- Provide supply chain clerical support services within the component: Liaise with internal and external stakeholders in relation to procurement of goods and services.
- Obtain quotations, complete procurement forms for the purchasing of standard office items.
- Stock control of office stationery.
- Check correctness of subsistence and travel claims of officials and submit to manager for approval.
- Handle telephone accounts and petty cash for the component.
- Arrange travelling and accommodation.
- Maintain a leave register for the component.
- Provide a meeting management service to the sub-directorate: Plan the diary for the sub-directorate.
- Book a meeting venue.
- Arrange meetings and confirm attendance with stakeholders.
- Take minutes and distribute to meeting attendees.
Enquiries
Mr. T.E. Maifo Tel No: (015) 293 8035
Applications
Where to send your application.
For Polokwane Regional Office: Email to: RecruitPLK26-11@dpw.gov.za
Department Notes
Applications must be submitted on the prescribed Z83 application form (obtainable from any Public Service Department or on the DPSA website link: https:/www.dpsa.gov.za/newsroom/psvc/, which must be signed, initialled and dated by the applicant, and must be accompanied by a detailed curriculum vitae (CV) only. Candidates are not required to submit certified copies of qualifications and related documents on application. Only shortlisted candidates will be required to submit certified copies of qualification and other related documents on or before the date of interview, which should not be older than six months. Should an application be submitted using incorrect/old Z83 application form, such an application will be disqualified. Further take note of the following on completion of Z83 application form: PART A and PART B must be fully completed. PART C – PART G: Noting that there is a limited space provided applicants may refer to CV or indicate. This will be acceptable as long as the CV has been attached and provides the required information. Page 1 of the Z83 application form must be initialled and page 2 signed and dated by the applicant. Failure to comply with the above instructions may result in an application being disqualified. Applicants applying for more than one advertised post must submit separate Z83 application forms and CVs in respect to each post being applied for. Should an application be received where an applicant has applied for more than one posts on the same Z83 application form, the applicant will be considered for the first post indicated on the Z83 application form only. Applications will be received via post/courier services, hand deliveries or email. Late applications will not be considered. Regulation 57 (c) and 67 (9) of the Public Service Regulations 2016, as amended, requires the executive authority to ensure that he or she is fully satisfied of the claims being made and the finalisation of Personnel Suitability Checks in order to verify claims and check the candidate for purpose of being fit and proper for employment, respectively. Shortlisted candidates must be willing to undergo normal vetting and verification processes. Note: It is the responsibility of all applicants to ensure that foreign qualifications are evaluated by SAQA. Due to large volume of responses anticipated, receipt of applications will not be acknowledged, and correspondence will be limited to shortlisted candidates only. Should you not have heard from us within three months from the closing date, please regard your application as unsuccessful. Entry level requirements for SMS posts: in terms of the Directive on Human Resource Management and Development on Public Service Professionalisation Volume 1 a requirement for appointment into SMS posts is the successful completion of the Senior Management Pre-Entry programme as endorsed by the National School of Governance (NSG). The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https: www.thensg.gov.za/training –course /sms-pre-entry programme/. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Note: For emailed applications, please submit a single PDF document or one attachment per application to the email address designated on the specific position. Kindly note that the emailed applications and attachments should not exceed 15MB. It remains the candidate’s responsibility to ensure that their application is successfully submitted using the required single pdf document.
Original Text
SALARY : R237 453 per annum
CENTRE : Polokwane Regional Office
REQUIREMENTS : A Minimum of Senior Certificate/ Grade 12 or equivalent. No previous experience is required. Computer literacy including Microsoft Office (word,
excel, power point). Good verbal and communication skills. Record keeping skills, good interpersonal skills and telephone etiquette. Office administrative
and organizational skills. ability to work under pressure, hardworking and a team player.
DUTIES : Attend and follow-up on all client complaints and queries. Maintain an active query register for the unit. Address enquiries or refer them to the necessary
manager. Ensure resolutions of meetings are addressed within established timeframes. Administer the Archibus System as and when required. Render
general clerical support services: Update and maintain electronic and physical records for procurement instructions. Furnish information for reports to internal
and external stakeholders. Record, organise, store, capture, update and retrieve correspondence and data. Distribute documents/packages to various
stakeholders as required. Keep and maintain the filing system for the component. Type basic letters and/or other correspondence when required.
Keep and maintain the incoming and outgoing register of the component.
Provide supply chain clerical support services within the component: Liaise with internal and external stakeholders in relation to procurement of goods and
services. Obtain quotations, complete procurement forms for the purchasing of standard office items. Stock control of office stationery. Check correctness of
subsistence and travel claims of officials and submit to manager for approval.
Handle telephone accounts and petty cash for the component. Arrange travelling and accommodation. Maintain a leave register for the component.
Provide a meeting management service to the sub-directorate: Plan the diary for the sub-directorate. Book a meeting venue. Arrange meetings and confirm
attendance with stakeholders. Take minutes and distribute to meeting attendees.
ENQUIRIES : Mr. T.E. Maifo Tel No: (015) 293 8035
APPLICATIONS : For Polokwane Regional Office: Email to: RecruitPLK26-11@dpw.gov.za
Official source
This vacancy was imported from DPSA Circular 20 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.