CIVIC SERVICES SUPERVISOR is a South African government vacancy at Department of Home Affairs (DHA). This job is part of Circular 19 of 2026 from the DPSA. 3 posts available | centre: KwaZulu-Natal: Large Office: Ethekwini Ref No: HRMC 30/26/5a (X1 Post) North West: Large Office: Mmabatho Ref No: HRMC 30/26/5b (X1 Post) Western Cape: Large Office: Bellville Ref No: HRMC 30/26/5c (X1 Post) | closing date: 26 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Salary
R413 001 – R486 501 per annum (Level 08), (a basic salary)
Centre
KwaZulu-Natal: Large Office: Ethekwini Ref No: HRMC 30/26/5a (X1 Post) North West: Large Office: Mmabatho Ref No: HRMC 30/26/5b (X1 Post) Western Cape: Large Office: Bellville Ref No: HRMC 30/26/5c (X1 Post)
Requirements
- An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognized by SAQA.
- 2 Years’ experience in Operations in a Client or Customer Services environment is required.
- Experience in Civic or Immigration Operations and a drivers licence may be an added advantage.
- Knowledge of front office operations.
- Extensive knowledge of various filing systems.
- Knowledge of fingerprint verification.
- Knowledge and understanding of Civic Services Regulatory Framework.
- Knowledge of the Public Service Regulatory Framework.
- Knowledge of Supply Chain Management process and procedures.
- Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
- Knowledge of Human Resources Regulatory Framework.
- Work extended hours may be required.
- Required skills and competencies: Customer Focus.
- Analytical thinking.
- Planning and organising.
- Problem Solving.
- Verbal and written Communication.
- Financial Administration.
- Interpersonal skills.
- Attention to detail.
- Clerical and Administration.
- Multi-tasking.
- Supervisory skills.
- Teamwork.
- Time Management.
- Conflict Management and Resolution.
- Computer literacy.
- Patriotism, Honesty and Integrity.
Duties
- The successful candidates will be responsible for, amongst others, the following specific tasks: Facilitate the administration of the front-line office in an effective manner.
- Ensure enquiries are attended to and perform online (meter greeter) verification.
- Ensure the monitoring of the live capture photo boot in the department.
- Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online.
- Ensure the effective delivery of ID smart cards.
- Facilitate and quality assure the authorisation and collection of applications from clients.
- Facilitate the implementation of security control processes and policies.
- Attend to problematic areas related to general services to all clients.
- Facilitate the implementation of BMD (Birth, Marriage and Death) and ID smart cards operations.
- Facilitate and monitor effective daily operations of the front office.
- Build and maintain relationships with clients.
- Ensure the implementation of effective governance, risk, and compliance management practices.
- Ensure effective and efficient management of human, physical and financial resources within the Local Office.
- Coach and guide staff on compliance with all regulatory requirements.
Enquiries
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003 North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915 Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / (021) 488 1412
Applications
Where to send your application.
Applications compliant with the “Directions to Applicants” above must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows: KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209. North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745. Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.
Department Notes
The Department of Home Affairs (DHA) seeks to hire patriotic, professional, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to the Department’s shared value set, have what it takes to deliver on the needs of DHA Clients with the highest levels of dignity, integrity and innovation, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. Applications: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving a prescribed probation period and obtaining a security clearance appropriate to the post will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates only.
Original Text
SALARY : R413 001 – R486 501 per annum (Level 08), (a basic salary)
CENTRE : KwaZulu-Natal: Large Office: Ethekwini Ref No: HRMC 30/26/5a (X1 Post) North West: Large Office: Mmabatho Ref No: HRMC 30/26/5b (X1 Post)
Western Cape: Large Office: Bellville Ref No: HRMC 30/26/5c (X1 Post)
REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 2 Years’ experience in Operations in a Client or
Customer Services environment is required. Experience in Civic or Immigration
Operations and a drivers licence may be an added advantage. Knowledge of front office operations. Extensive knowledge of various filing systems.
Knowledge of fingerprint verification. Knowledge and understanding of Civic
Services Regulatory Framework. Knowledge of the Public Service Regulatory
Framework. Knowledge of Supply Chain Management process and procedures. Knowledge and understanding of all relevant public service and
Departmental Legislative Frameworks, as well as Government Structures.
Knowledge of Human Resources Regulatory Framework. Work extended hours may be required. Required skills and competencies: Customer Focus.
Analytical thinking. Planning and organising. Problem Solving. Verbal and written Communication. Financial Administration. Interpersonal skills. Attention
to detail. Clerical and Administration. Multi-tasking. Supervisory skills.
Teamwork. Time Management. Conflict Management and Resolution.
Computer literacy. Patriotism, Honesty and Integrity.
DUTIES : The successful candidates will be responsible for, amongst others, the following specific tasks: Facilitate the administration of the front-line office in an
effective manner. Ensure enquiries are attended to and perform online (meter greeter) verification. Ensure the monitoring of the live capture photo boot in the
department. Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online. Ensure the
effective delivery of ID smart cards. Facilitate and quality assure the authorisation and collection of applications from clients. Facilitate the
implementation of security control processes and policies. Attend to problematic areas related to general services to all clients. Facilitate the
implementation of BMD (Birth, Marriage and Death) and ID smart cards operations. Facilitate and monitor effective daily operations of the front office.
Build and maintain relationships with clients. Ensure the implementation of effective governance, risk, and compliance management practices. Ensure
effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory
requirements.
ENQUIRIES : KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003 North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / (021) 488 1412
APPLICATIONS : Applications compliant with the “Directions to Applicants” above must be submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
North West: Physical Address: Cnr Sheppard and Carrington Street,
Mafikeng, 2745.
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack
Street, Cape Town, 8000.
Official source
This vacancy was imported from DPSA Circular 19 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.