Circular 32 of 2026 · Post 32/223
DIRECTOR: GPG PUBLIC LIAISON HOTLINE
- ProvinceGauteng
- AdvertCombined vacancy information
Closing date: 8 days remainingLate applications will not be accepted.
Job details
- Circular
- 32 of 2026
- Page No.
- 20–21
- Circular Post
- 32/223
- Department
- Gauteng Office of The Premier
- Province
- Gauteng
- Closing date
- 22 September 2026
About this vacancy
This advert contains combined vacancy information. Review the source-supplied values below; they are not automatically paired into individual positions.
Applications close on 22 September 2026.
Application and salary information
Salary
R1 317 384 – R1 551 807 per annum, (all-inclusive remuneration package)
Application route
Complete submission instructions are provided under How to apply.
Vacancy information
This advert contains combined vacancy information. Values are shown as supplied and are not paired into positions unless the source stores that relationship explicitly.
- Centre
- Johannesburg
- Reference information
- REFS/056359
- Salary information
- R1 317 384 – R1 551 807 per annum, (all-inclusive remuneration package)
Requirements
- An NQF level 7 qualification in Public Administration, Management, Social Sciences, Customer Relations Management, Communications, or related field.
- A postgraduate qualification in the related fields will be an added advantage.
- 5 years of experience at a middle/senior managerial level in customer service, complaints management, call centre operations, stakeholder engagement, public participation, case management systems, data analytics, intergovernmental relations or service delivery management.
- Key Competencies: Demonstrable strategic leadership and management capabilities, with sound knowledge of customer relationship management, public liaison services, complaints and query management, service delivery improvement, stakeholder engagement, and public service governance.
- Strong intergovernmental relations skills, with the ability to coordinate and collaborate across government spheres and stakeholders to enhance service delivery and citizen satisfaction.
- Strong analytical, communication, negotiation, problem-solving, project management, people management, financial management, and report-writing skills are essential, together with a commitment to Batho Pele principles, accountability, innovation, and service excellence.
Duties
- Provide strategic leadership in the development and implementation of the Provincial Customer Interface and Public Liaison Hotline Strategy, including the establishment of governance frameworks, policies, Standard Operating Procedures (SOPs), service standards and citizen engagement programmes in line with Batho Pele principles, POPIA, Public Service Act. and related prescripts.
- Manage the day-to-day operations of the Hotline and customer contact channels, ensuring the effective logging, referral, tracking and resolution of citizen enquiries and complaints.
- Drive service excellence through quality assurance, customer experience improvement initiatives, and the promotion of a citizen-centred service culture across the Gauteng Province.
- Manage stakeholder, intergovernmental and interdepartmental relations to facilitate coordinated responses to service delivery issues.
- Negotiate and manage service standards, Service Level Agreements (SLAs) and Memoranda of Understanding (MOUs), and represent the Office of the Premier in relevant intergovernmental and service delivery forums.
- Monitor compliance with service standards and turnaround times, analyse citizen feedback and service delivery trends, and provide strategic reports and recommendations to executive management.
- Provide evidence-based reports and strategic advice to Executive Management, EXCO, MECs and other governance structures, while ensuring data integrity, reporting accuracy, audit readiness and compliance with applicable information management and governance
How to apply
Where and how to submit your application.
Applications must be submitted only online at www.gautengonline.gov.za
Notes and Z83 guidance
- Applicants must submit a fully completed and signed new Z83 Form; a comprehensive Curriculum Vitae (CV); and the relevant reference number quoted on the application.
- Applications submitted by email, fax, post or hand delivery will not be accepted.
- Failure to submit all the required documents will result in the application not being considered.
- Only shortlisted candidates will be required to submit certified copies of qualifications, identity documents and other supporting documents on or before the interview date, as directed by Human Resources.
- Applicants with foreign qualifications must submit a SAQA evaluation certificate if shortlisted.
- All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Attend a DPSA-prescribed SMS Competency Assessment if recommended by the Selection Committee following the interview process. Appointment to an SMS post is subject to successful completion of the Nyukela Pre-Entry Programme (Certificate for Entry into the SMS) offered by the National School of Government (NSG).
- The successful candidate must provide proof of registration and successful completion of the programme prior to appointment. The cost of the programme is for the applicant's own account. For further information visit: www.thensg.gov.za/training.
- The successful candidate will be required to sign a Performance Agreement within three (3) months of assuming duty, disclose their financial interests in accordance with applicable regulations. Undergo personnel suitability checks, including criminal record, citizenship, credit, qualification and employment verification. The Gauteng Office of the Premier is committed to the principles of Employment Equity and fair representation. In line with the Department's Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups. Particular consideration will be given to African females, Coloured males, Indian males, Indian females, White males, White females, and persons with disabilities, in order to promote equitable representation within the Department.
- By applying, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act (POPIA). If you have not been contacted within three (3) months of the closing date, please consider your application unsuccessful. The Gauteng Office of the Premier reserves the right not to fill, withdraw or cancel the advertised post at any stage of the recruitment process. The Gauteng Office of the Premier thanks all applicants for their interest.
- No late applications will be considered. MANAGEMENT ECHELON
Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.
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Official source
This vacancy was imported from DPSA Circular 32 of 2026 for reference.
Disclaimer: SA Gov Jobs is an independent job information service and is not a government department. This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.
Original Text
POST 32/223 : DIRECTOR: GPG PUBLIC LIAISON HOTLINE REF NO: REFS/056359
SALARY : R1 317 384 – R1 551 807 per annum, (all-inclusive remuneration package)
CENTRE : Johannesburg
REQUIREMENTS : An NQF level 7 qualification in Public Administration, Management, Social Sciences, Customer Relations Management, Communications, or related field.
A postgraduate qualification in the related fields will be an added advantage. 5 years of experience at a middle/senior managerial level in customer service,
complaints management, call centre operations, stakeholder engagement, public participation, case management systems, data analytics,
intergovernmental relations or service delivery management. Key
Competencies: Demonstrable strategic leadership and management capabilities, with sound knowledge of customer relationship management,
public liaison services, complaints and query management, service delivery improvement, stakeholder engagement, and public service governance.
Strong intergovernmental relations skills, with the ability to coordinate and collaborate across government spheres and stakeholders to enhance service
delivery and citizen satisfaction. Strong analytical, communication, negotiation, problem-solving, project management, people management, financial
management, and report-writing skills are essential, together with a commitment to Batho Pele principles, accountability, innovation, and service
excellence.
DUTIES : Provide strategic leadership in the development and implementation of the Provincial Customer Interface and Public Liaison Hotline Strategy, including
the establishment of governance frameworks, policies, Standard Operating
Procedures (SOPs), service standards and citizen engagement programmes in line with Batho Pele principles, POPIA, Public Service Act. and related
prescripts. Manage the day-to-day operations of the Hotline and customer contact channels, ensuring the effective logging, referral, tracking and
resolution of citizen enquiries and complaints. Drive service excellence through quality assurance, customer experience improvement initiatives, and the
promotion of a citizen-centred service culture across the Gauteng Province.
Manage stakeholder, intergovernmental and interdepartmental relations to facilitate coordinated responses to service delivery issues. Negotiate and
manage service standards, Service Level Agreements (SLAs) and Memoranda of Understanding (MOUs), and represent the Office of the Premier in relevant
intergovernmental and service delivery forums. Monitor compliance with service standards and turnaround times, analyse citizen feedback and service
delivery trends, and provide strategic reports and recommendations to executive management. Provide evidence-based reports and strategic advice
to Executive Management, EXCO, MECs and other governance structures, while ensuring data integrity, reporting accuracy, audit readiness and
compliance with applicable information management and governance
requirements. Oversee the management of external service providers supporting the Hotline, ensure data integrity and reporting compliance. Identify
and mitigate operational and service delivery risks, strengthen internal controls, drive innovation and continuous improvement to enhance government
responsiveness and citizen satisfaction. Manage the human, financial and other resources of the Directorate to ensure the effective and efficient delivery
of services.
ENQUIRES : Ms Khanyisile Mafiri Tel No: (011) 355 6060
SALARY : R1 317 384 – R1 551 807 per annum, (all-inclusive remuneration package)
CENTRE : Johannesburg
REQUIREMENTS : An NQF level 7 qualification in Public Administration, Management, Social Sciences, Customer Relations Management, Communications, or related field.
A postgraduate qualification in the related fields will be an added advantage. 5 years of experience at a middle/senior managerial level in customer service,
complaints management, call centre operations, stakeholder engagement, public participation, case management systems, data analytics,
intergovernmental relations or service delivery management. Key
Competencies: Demonstrable strategic leadership and management capabilities, with sound knowledge of customer relationship management,
public liaison services, complaints and query management, service delivery improvement, stakeholder engagement, and public service governance.
Strong intergovernmental relations skills, with the ability to coordinate and collaborate across government spheres and stakeholders to enhance service
delivery and citizen satisfaction. Strong analytical, communication, negotiation, problem-solving, project management, people management, financial
management, and report-writing skills are essential, together with a commitment to Batho Pele principles, accountability, innovation, and service
excellence.
DUTIES : Provide strategic leadership in the development and implementation of the Provincial Customer Interface and Public Liaison Hotline Strategy, including
the establishment of governance frameworks, policies, Standard Operating
Procedures (SOPs), service standards and citizen engagement programmes in line with Batho Pele principles, POPIA, Public Service Act. and related
prescripts. Manage the day-to-day operations of the Hotline and customer contact channels, ensuring the effective logging, referral, tracking and
resolution of citizen enquiries and complaints. Drive service excellence through quality assurance, customer experience improvement initiatives, and the
promotion of a citizen-centred service culture across the Gauteng Province.
Manage stakeholder, intergovernmental and interdepartmental relations to facilitate coordinated responses to service delivery issues. Negotiate and
manage service standards, Service Level Agreements (SLAs) and Memoranda of Understanding (MOUs), and represent the Office of the Premier in relevant
intergovernmental and service delivery forums. Monitor compliance with service standards and turnaround times, analyse citizen feedback and service
delivery trends, and provide strategic reports and recommendations to executive management. Provide evidence-based reports and strategic advice
to Executive Management, EXCO, MECs and other governance structures, while ensuring data integrity, reporting accuracy, audit readiness and
compliance with applicable information management and governance
requirements. Oversee the management of external service providers supporting the Hotline, ensure data integrity and reporting compliance. Identify
and mitigate operational and service delivery risks, strengthen internal controls, drive innovation and continuous improvement to enhance government
responsiveness and citizen satisfaction. Manage the human, financial and other resources of the Directorate to ensure the effective and efficient delivery
of services.
ENQUIRES : Ms Khanyisile Mafiri Tel No: (011) 355 6060