LOCAL OFFICE MANAGER is a South African government vacancy at Department of Home Affairs (DHA). This job is part of Circular 19 of 2026 from the DPSA. 3 posts available | centre: KwaZulu-Natal: Medium Office: Commercial Road Ref No: HRMC 30/26/3a (X1 Post) KwaZulu-Natal: Medium Office: Tongaat Ref No: HRMC 30/26/3b (X1 Post) : Mpumalanga: Medium Office: Komatipoort Ref No: HRMC 30/26/3c (X1 Post) | closing date: 26 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Salary
R605 742 – R713 535 per annum (Level 10), (a basic salary)
Centre
KwaZulu-Natal: Medium Office: Commercial Road Ref No: HRMC 30/26/3a (X1 Post) KwaZulu-Natal: Medium Office: Tongaat Ref No: HRMC 30/26/3b (X1 Post) : Mpumalanga: Medium Office: Komatipoort Ref No: HRMC 30/26/3c (X1 Post)
Requirements
- An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognized by SAQA.
- 3 Years’ experience as a Supervisor in Operations in a Client or customer services environment.
- Experience in Civic or Immigration Operations will be an added advantage.
- Knowledge of South African Constitution.
- Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
- Excellent abilities and experience in project management, project optimization and use of online systems.
- Knowledge of National Treasury Regulations and Public Finance Management Act.
- Knowledge of Human Resources Regulatory Framework and Occupational Health and Safety Act.
- Knowledge of workflow and capacity planning.
- Knowledge of Batho Pele Principles.
- Knowledge of Minimum Information Security Standards (MISS), Promotion of Administrative Justice Act (PAJA) and Promotion of Access to Information Act (PAIA).
- A valid drivers’ license.
- Working extended hours may be required.
- Required skills and competencies: Strong Management and Leadership capability.
- Service delivery innovation, client orientation and customer focus.
- People management and empowerment.
- Financial Management.
- Program and project management.
- Change management.
- Ability to instil appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work.
- Support digital transformation.
- Excellent verbal and written communication, as well as report writing and presentation skills.
- Problem-solving and analysis.
- Policy interpretation.
- Risk Management.
- Influencing, networking, conflict management and negotiation skills.
- Knowledge and Information Management.
- Decision making and initiating action.
- Planning, organising and time management.
- Computer literacy.
- Patriotism, Honesty and Integrity.
Duties
- The successful candidates will be responsible for, amongst others, the following specific tasks: Manage Operations of the Civic Services in the Local Office in accordance with the service delivery standards.
- Coordinate and monitor the effective processing of enabling documents in local office and DHA service points.
- Manage the security integrity of the national register in local offices.
- Participate on outstretch programmes to ensure the accessibility of DHA services by the public.
- Develop and Implement Civic Services strategies and plans.
- Ensure that Operations in Local Offices meet the needs of the clients in line with the departmental service standards.
- Collate, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
- Monitor and enforce the implementation of standard operating procedures (SOP’s) within Local Offices that adhere to the set requirements.
- Provide expert advice and guidance to Local Offices on Operational issues and matters.
- Serve as a project leader within the Local Offices to ensure effective project in management implementation.
- Ensure effective and efficient management of queues.
- Manage the revenue collected from clients on services rendered by the Office.
- Manage Immigration Services Operations in the Local Office in line with Immigration Act.
- Establish and maintain relationships with stakeholders to support service delivery.
- Implementation of Policies, Procedures, Directives, Acts and Regulations.
- Manage governance risk and compliance (GRC).
- Ensure effective and efficient management of human, physical and financial resources within the Local Office.
- Coach and guide staff on compliance with all regulatory requirements.
Enquiries
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003 Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
Applications
Where to send your application.
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows: KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209. Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Department Notes
The Department of Home Affairs (DHA) seeks to hire patriotic, professional, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to the Department’s shared value set, have what it takes to deliver on the needs of DHA Clients with the highest levels of dignity, integrity and innovation, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. Applications: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving a prescribed probation period and obtaining a security clearance appropriate to the post will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates only.
Original Text
SALARY : R605 742 – R713 535 per annum (Level 10), (a basic salary)
CENTRE : KwaZulu-Natal: Medium Office: Commercial Road Ref No: HRMC 30/26/3a (X1 Post)
KwaZulu-Natal: Medium Office: Tongaat Ref No: HRMC 30/26/3b (X1 Post)
: Mpumalanga: Medium Office: Komatipoort Ref No: HRMC 30/26/3c (X1 Post)
REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 3 Years’ experience as a Supervisor in Operations in a
Client or customer services environment. Experience in Civic or Immigration
Operations will be an added advantage. Knowledge of South African
Constitution. Knowledge and understanding of all relevant public service and
Departmental Legislative Frameworks, as well as Government Structures.
Excellent abilities and experience in project management, project optimization and use of online systems. Knowledge of National Treasury Regulations and
Public Finance Management Act. Knowledge of Human Resources Regulatory
Framework and Occupational Health and Safety Act. Knowledge of workflow and capacity planning. Knowledge of Batho Pele Principles. Knowledge of
Minimum Information Security Standards (MISS), Promotion of Administrative
Justice Act (PAJA) and Promotion of Access to Information Act (PAIA). A valid drivers’ license. Working extended hours may be required. Required skills and
competencies: Strong Management and Leadership capability. Service delivery innovation, client orientation and customer focus. People management
and empowerment. Financial Management. Program and project management. Change management. Ability to instil appropriate processes and
systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work. Support digital
transformation. Excellent verbal and written communication, as well as report writing and presentation skills. Problem-solving and analysis. Policy
interpretation. Risk Management. Influencing, networking, conflict management and negotiation skills. Knowledge and Information Management.
Decision making and initiating action. Planning, organising and time management. Computer literacy. Patriotism, Honesty and Integrity.
DUTIES : The successful candidates will be responsible for, amongst others, the following specific tasks: Manage Operations of the Civic Services in the Local
Office in accordance with the service delivery standards. Coordinate and monitor the effective processing of enabling documents in local office and DHA
service points. Manage the security integrity of the national register in local offices. Participate on outstretch programmes to ensure the accessibility of
DHA services by the public. Develop and Implement Civic Services strategies and plans. Ensure that Operations in Local Offices meet the needs of the
clients in line with the departmental service standards. Collate, interpret and manage statistical information on service standards, throughout times,
bottlenecks, volumes and error rates. Monitor and enforce the implementation of standard operating procedures (SOP’s) within Local Offices that adhere to
the set requirements. Provide expert advice and guidance to Local Offices on
Operational issues and matters. Serve as a project leader within the Local
Offices to ensure effective project in management implementation. Ensure effective and efficient management of queues. Manage the revenue collected
from clients on services rendered by the Office. Manage Immigration Services
Operations in the Local Office in line with Immigration Act. Establish and maintain relationships with stakeholders to support service delivery.
Implementation of Policies, Procedures, Directives, Acts and Regulations.
Manage governance risk and compliance (GRC). Ensure effective and efficient management of human, physical and financial resources within the Local
Office. Coach and guide staff on compliance with all regulatory requirements.
ENQUIRIES : KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003 Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Official source
This vacancy was imported from DPSA Circular 19 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.