Circular 29 of 2026 · Post 29/291

SENIOR EMERGENCY CONTROL Chief

Western Cape Department of Health and Wellness

  • CentreEmergency Communication Centre, Metropole and Rural
  • ProvinceWestern Cape
Closing date: 10 days remaining

Job details

Circular
29 of 2026
Page No.
14
Circular Post
29/291
Department
Western Cape Department of Health and Wellness
Province
Western Cape
Centre
Emergency Communication Centre, Metropole and Rural
Salary
R280 278 per annum
Closing date
28 August 2026

Application and salary information

Salary

R280 278 per annum

Application route

Complete submission instructions are provided under How to apply.

Requirements

  • Minimum educational qualification: Senior certificate (Grade 12 or equivalent).
  • Experience: Appropriate Emergency/ Medical Call-Centre experience.
  • Inherent requirement of the job: Ability to work shifts as per roster.
  • Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape.
  • Good listening, work organization and prioritization skills.
  • Computer literacy (MS office).

Duties

  • Accurately record information in order to ensure data integrity and subsequent appropriate management intervention.
  • Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context.
  • Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles.
  • Training and supervision of Emergency Communications students during their elective.
  • Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS).
  • Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl.
  • Traffic, Fire SAPS and Disaster Management when required.
  • Manage caller anxiety and stress and provide life-saving telephonic interventions.

Enquiries

Ms P Masitho Tel No: (021) 932-1966 (Metropole) Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg) Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo) Mr A Titus Tel No: (022) 433- 8700 (West Coast)

How to apply

Where and how to submit your application.

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Notes and Z83 guidance

No payment of any kind is required when applying for this post.

Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.

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Disclaimer: SA Gov Jobs is an independent job information service and is not a government department. This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.

Original Text
POST 29/291 : SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER) (X14 POSTS)
Chief Directorate: Emergency and Clinical Support Services
SALARY : R280 278 per annum
CENTRE : Emergency Communication Centre, Metropole and Rural
REQUIREMENTS : Minimum educational qualification: Senior certificate (Grade 12 or equivalent). Experience: Appropriate Emergency/ Medical Call-Centre experience. Inherent
requirement of the job: Ability to work shifts as per roster. Competencies
(knowledge/skills): Basic knowledge of the topographical layout of the Western
Cape. Good listening, work organization and prioritization skills. Computer literacy (MS office).
DUTIES : Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents,
as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Mobilise vehicle resources, control
the deployment of resources and react to delays in the individual status of the deployed vehicles. Training and supervision of Emergency Communications
students during their elective. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Manage Major
Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required.
Manage caller anxiety and stress and provide life-saving telephonic interventions.
ENQUIRIES : Ms P Masitho Tel No: (021) 932-1966 (Metropole) Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg)
Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo)
Mr A Titus Tel No: (022) 433- 8700 (West Coast)
NOTE : No payment of any kind is required when applying for this post.

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