SENIOR INFORMATION COMMUNICATION TECHNOLOGY (ICT) SUPPORT OFFICER ( is a South African government vacancy at Department of Land Reform and Rural Development (DLRRD). This job is part of Circular 18 of 2026 from the DPSA. centre: Gauteng (Pretoria) | closing date: 12 June 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Directorate
ICT Service Management
Salary
R413 001 per annum (Level 8)
Centre
Gauteng (Pretoria)
Requirements
- Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Computer Science / Information Technology or related equivalent qualification.
- Minimum of 2 years’ service desk experience in Information Technology (IT) service support / delivery environment supporting both hardware and software (1st level support).
- Sound understanding of Microsoft Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Applications, transversal systems and Experience in a technical support environment.
- Job related knowledge: Information Technology Infrastructure Library (ITIL) working practice.
- Advanced competency and experience in personal computing (Desktop, Laptops, printers, scanners).
- Working knowledge of Microsoft Windows 7 / 10 / 11.
- Working knowledge of Microsoft Office 2010, 2016, and office 365.
- Working knowledge of IT service desk systems e.g.
- Information Technology Service Management (ITSM) Remedy, HEAT call logging system, Service Desk Plus etc.
- Working knowledge of networks (Local Area Network (LAN) / Wide Area Network (WAN) and network equipment i.e. switches.
- Job related skills: Basic project management skills.
- User and client orientation.
- Problem solving and decision-making skills.
- Time management skills.
- Broad knowledge of IT products, services and terminology.
- Ability to communicate at all levels.
- Ability to work across Organisational and professional boundaries.
- Excellent communication (verbal and written) skills.
- Excellent telephone manner.
- High level of interpersonal skills, including active listening and understanding.
- Good organisational skills and ability to prioritise workloads.
- Work according to tight deadlines, services and terminology.
- Follow-up and follow-through.
Duties
- Provide Information Technology (IT) 1st line support to all end users.
- Respond to incoming calls, e-mails and calls logged on Information Technology Service Management (ITSM) system regarding desktop computer, laptops, IPad and cell phone problems.
- Maintain excellent verbal communication with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications.
- Assist all our users with any logged IT related incidents when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
- Accurately record, update and document requests using the IT services desk system.
- Resolve incidents in accordance with the agreed processes daily, must ensure the processes defined for the environment are complied with.
- Troubleshoot hardware, software and network operating system.
- Install and configure new IT equipment.
- Perform PC installations, software installation and maintenance, security maintenance (devices and software), remote access services, and installation of patches on manual basis.
- Develop and follow test plans for compatibility testing for hardware and software analysis and evaluation and assessment of computer equipment and if necessary, formatting of such equipment with information.
- Support and ensure availability of email services, internet services, application services on workstations and availability of connection to transversal mainframe system.
- Resolve incidents and upgrade different types of software and hardware (printers, copiers, and scanners).
- Escalation incidents through automated escalation tool based on service levels and manual escalation based on incident monitoring and tracking activities.
- Perform fault resolution, incident resolution and analyse them for prioritisation and trends.
- Proficient at analysing and documenting customer request requirements and problem symptoms to make recommendations and implement moves, add-ons, changes, and maintenance of desktop equipment.
- Identify and correct or advise on operational issues in clients computer systems.
- Ensure proactive detention of incidents through available tools i.e. monitoring, events and alerts.
- Troubleshoot all technology issues.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain log and / or list of required repairs and maintenance.
- Make recommendations about purchase of technology resources.
- Research current and potential resources and services.
- Ability to plan, organise and implement desktop solutions.
- Ability to oversee workstation administration, as well as repair of faults and problems on associated equipment.
- Pro-active monitoring and reporting of Local Area Network (LAN) and hardware problems.
Enquiries
Ms K Kanyane Tel: (012) 312 8700
Applications
Where to send your application.
Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to Post43@dlrrd.gov.za
Department Notes
To apply, submit a completed Z83 form and detailed Curriculum Vitae (PDF document to a maximum of 10 megabytes) via e-mail or hand delivery. The Department will not be held responsible for server delays. Late applications due to technical issues will not be considered. Shortlisted candidates must provide certified copies of required documents (Identity Document, qualifications, etc) where necessary and service certificates to support senior management experience to Human Resources before the interviews, including South African Qualifications Authority (SAQA) evaluation reports for foreign qualifications. Failure to comply will result in disqualification. To be appointed at Senior Management Service (SMS) level, you must complete the SMS Preentry programme offered by the National School of Government (NSG). Find course details here: https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/ appointment is subject to successful competition of the Nyukela Programme: Pre-entry Certificate to SMS and submission of proof. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process, the selection committee will recommend candidates for a generic management competency assessment, as per the Department of public Service and Administration (DPSA) directives. The assessment will evaluate candidates’ managerial competencies using standardised tools. NB: Please note that false or fraudulent qualifications submitted by applicants will be reported to the South African Police Services (SAPS), and a criminal case shall be opened.
Notes
EE Targets: Coloured, Indian and White Males and African, Coloured, Indian and White Females and Persons with Disabilities.
Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.
Original Text
Directorate: ICT Service Management
SALARY : R413 001 per annum (Level 8)
CENTRE : Gauteng (Pretoria)
REQUIREMENTS : Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Computer Science / Information
Technology or related equivalent qualification. Minimum of 2 years’ service desk experience in Information Technology (IT) service support / delivery
environment supporting both hardware and software (1st level support). Sound understanding of Microsoft Active Directory, Domain Name System (DNS),
Dynamic Host Configuration Protocol (DHCP), Applications, transversal systems and Experience in a technical support environment. Job related
knowledge: Information Technology Infrastructure Library (ITIL) working practice. Advanced competency and experience in personal computing
(Desktop, Laptops, printers, scanners). Working knowledge of Microsoft
Windows 7 / 10 / 11. Working knowledge of Microsoft Office 2010, 2016, and office 365. Working knowledge of IT service desk systems e.g. Information
Technology Service Management (ITSM) Remedy, HEAT call logging system,
Service Desk Plus etc. Working knowledge of networks (Local Area Network
(LAN) / Wide Area Network (WAN) and network equipment i.e. switches. Job related skills: Basic project management skills. User and client orientation.
Problem solving and decision-making skills. Time management skills. Broad knowledge of IT products, services and terminology. Ability to communicate at
all levels. Ability to work across Organisational and professional boundaries.
Excellent communication (verbal and written) skills. Excellent telephone manner. High level of interpersonal skills, including active listening and
understanding. Good organisational skills and ability to prioritise workloads.
Work according to tight deadlines, services and terminology. Follow-up and follow-through.
DUTIES : Provide Information Technology (IT) 1st line support to all end users. Respond to incoming calls, e-mails and calls logged on Information Technology Service
Management (ITSM) system regarding desktop computer, laptops, IPad and cell phone problems. Maintain excellent verbal communication with the ability
to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Diagnose and resolve software and hardware
incidents, including operating systems across a range of software applications.
Assist all our users with any logged IT related incidents when called upon. Take ownership of issues by carrying out problem analysis to implement temporary
or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT services desk system. Resolve incidents in accordance with the agreed processes daily, must
ensure the processes defined for the environment are complied with.
Troubleshoot hardware, software and network operating system. Install and configure new IT equipment. Perform PC installations, software installation and
maintenance, security maintenance (devices and software), remote access services, and installation of patches on manual basis. Develop and follow test
plans for compatibility testing for hardware and software analysis and evaluation and assessment of computer equipment and if necessary,
formatting of such equipment with information. Support and ensure availability of email services, internet services, application services on workstations and
availability of connection to transversal mainframe system. Resolve incidents
and upgrade different types of software and hardware (printers, copiers, and scanners). Escalation incidents through automated escalation tool based on
service levels and manual escalation based on incident monitoring and tracking activities. Perform fault resolution, incident resolution and analyse them for
prioritisation and trends. Proficient at analysing and documenting customer request requirements and problem symptoms to make recommendations and
implement moves, add-ons, changes, and maintenance of desktop equipment.
Identify and correct or advise on operational issues in clients computer systems. Ensure proactive detention of incidents through available tools i.e.
monitoring, events and alerts. Troubleshoot all technology issues. Maintain a first-class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner. Maintain log and / or list of required repairs and maintenance. Make recommendations about purchase of
technology resources. Research current and potential resources and services.
Ability to plan, organise and implement desktop solutions. Ability to oversee workstation administration, as well as repair of faults and problems on
associated equipment. Pro-active monitoring and reporting of Local Area
Network (LAN) and hardware problems.
ENQUIRIES : Ms K Kanyane Tel: (012) 312 8700
APPLICATIONS : Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park,
Pretoria, 0002 or by email to Post43@dlrrd.gov.za
NOTE : EE Targets: Coloured, Indian and White Males and African, Coloured, Indian and White Females and Persons with Disabilities.
Official source
This vacancy was imported from DPSA Circular 18 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.