The Department of Public Service and Administration (DPSA) is an essential department in the national government of South Africa, responsible for the management and administration of the public service.
Mandate and Objectives
- Public Service Management: The DPSA oversees the management of the public service, ensuring effective and efficient service delivery.
- Policy Development: It is responsible for developing policies and frameworks for human resource management and development in the public service.
- Service Delivery Improvement: The department aims to improve service delivery in government departments and agencies.
Key Functions and Responsibilities
- Human Resource Management: Managing human resources in the public service, including recruitment, development, and performance management.
- Service Delivery Innovation: Promoting innovation in service delivery to enhance public service efficiency.
- Governance and Administration: Ensuring good governance and administration in the public service.
Challenges and Issues
- Service Delivery Efficiency: Enhancing the efficiency and effectiveness of service delivery in the public sector.
- Capacity Building: Building capacity and skills within the public service.
- Ethical Standards: Upholding ethical standards and combating corruption in the public service.
Recent Initiatives and Programs
- Capacity Development Programs: Initiatives to develop skills and capacity among public servants.
- Service Delivery Improvement Plans: Implementing plans to improve service delivery in various government departments.
- E-Government Services: Promoting the use of technology to improve public service delivery.
Leadership and Structure
- The department is led by a Minister of Public Service and Administration, supported by a Deputy Minister and senior officials.
- It is organized into various divisions focusing on different aspects of public service management and administration.
Contact Information
- Address: Batho Pele House, 546 Edmond Street, Arcadia, 0083
- Phone Numbers: 012 336 1000 / 012 336 1001 / 012 336 1063
- Fax Numbers: 012 336 1831 / 012 336 7802
- Hotlines: Presidential hotline: 17737, Anti-fraud and corruption hotline: 0800 701 701
- Website: Department of Public Service and Administration
