ASSISTANT DIRECTOR: APPEALS is a South African government vacancy at Department of Home Affairs (DHA). This job is part of Circular 21 of 2026 from the DPSA. centre: Head Office: Tshwane, Immigration Services | closing date: 03 July 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Directorate
Appeals
Salary
R605 742 – R713 535 per annum (Level 10)
Centre
Head Office: Tshwane, Immigration Services
Requirements
- An undergraduate qualification in Law, Public Management, Public Administration, Policing, Criminology, Forensics or Criminal Justice at NQF level 6 as recognized by SAQA.
- 3 Years’ experience in Law, Analysis and Interpretation of Information.
- Knowledge of the Constitution of the Republic of South Africa.
- Knowledge of the Immigration Act, 2002 (Act No.13 of 2002) and Immigration Regulations.
- Knowledge of Refugees Act and Refugee Regulations.
- Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
- Excellent abilities and experience in project management, project optimization, and the use of online systems.
- A valid drivers’ license.
- Willingness to travel and work extended hours.
- Required skills and competencies: Management and Leadership.
- Service delivery innovation, and customer focus.
- People management and empowerment.
- Financial Management.
- Program and project management.
- Change management.
- Ability to instill appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work.
- Attention to detail.
- Good verbal and written communication, as well as report writing and presentation skills.
- Conducting investigations, stakeholder verifications, problem-solving and analysis.
- Policy interpretation and implementation.
- Influencing, conflict management, negotiation skills and diplomacy.
- Knowledge and Information management.
- Decision making and initiating action.
- Stress management / ability to work under pressure.
- Planning, organising and time management.
- Coaching and facilitating.
- Computer literacy.
- Patriotic, Honesty, Integrity and Accountability.
Duties
- The successful candidate will be responsible for, amongst others, the following specific tasks: Contribute to the development and implementation of effective and efficient digital first visa and permit appeal application processes and procedures.
- Make recommendations to management on process and reporting improvements.
- Manage the processing of visa and permit appeal applications in line with relevant Legislation, Policy, approved Business Processes and Standard Operating Procedures.
- Ensure that quality assurance and data quality strategies are implemented in the processing of appeal applications.
- Quality assure and recommend appeal applications to the next level.
- Draft complex appeal reports in relation to visa and permit appeal applications received.
- Manage information, and collate and monitor statistics with regards to appeals.
- Liaise with internal and external stakeholders regarding appealsrelated matters.
- Represent the Directorate at various forums.
- Ensure the effective implementation of operational objectives and innovations (digital transformation, records and document management solutions, process improvements and information management and analysis), in order to enhance service delivery.
- Implement governance processes, frameworks and procedures.
- Ensure effective and efficient management of human, physical and financial resources within the Unit.
- Coach and guide staff on best practices and compliance with regulatory requirements.
Enquiries
Head Office: Mr W Mamphoke Tel No: (012) 406 4247
Applications
Where to send your application.
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or imsrecruitment@dha.gov.za
Department Notes
Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. Where a valid Driver's License and a Professional Driving Permit (PDP) is a requirement, this must be indicated on the CV. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing.
Original Text
SALARY : R605 742 – R713 535 per annum (Level 10)
CENTRE : Head Office: Tshwane, Immigration Services
REQUIREMENTS : An undergraduate qualification in Law, Public Management, Public Administration, Policing, Criminology, Forensics or Criminal Justice at NQF
level 6 as recognized by SAQA. 3 Years’ experience in Law, Analysis and
Interpretation of Information. Knowledge of the Constitution of the Republic of
South Africa. Knowledge of the Immigration Act, 2002 (Act No.13 of 2002) and
Immigration Regulations. Knowledge of Refugees Act and Refugee
Regulations. Knowledge and understanding of all relevant public service and
Departmental Legislative Frameworks, as well as Government Structures.
Excellent abilities and experience in project management, project optimization, and the use of online systems. A valid drivers’ license. Willingness to travel
and work extended hours. Required skills and competencies: Management and Leadership. Service delivery innovation, and customer focus. People
management and empowerment. Financial Management. Program and project management. Change management. Ability to instill appropriate processes and
systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work. Attention to detail. Good
verbal and written communication, as well as report writing and presentation skills. Conducting investigations, stakeholder verifications, problem-solving
and analysis. Policy interpretation and implementation. Influencing, conflict management, negotiation skills and diplomacy. Knowledge and Information
management. Decision making and initiating action. Stress management /
ability to work under pressure. Planning, organising and time management.
Coaching and facilitating. Computer literacy. Patriotic, Honesty, Integrity and
Accountability.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Contribute to the development and implementation of effective
and efficient digital first visa and permit appeal application processes and procedures. Make recommendations to management on process and reporting
improvements. Manage the processing of visa and permit appeal applications in line with relevant Legislation, Policy, approved Business Processes and
Standard Operating Procedures. Ensure that quality assurance and data quality strategies are implemented in the processing of appeal applications.
Quality assure and recommend appeal applications to the next level. Draft complex appeal reports in relation to visa and permit appeal applications
received. Manage information, and collate and monitor statistics with regards to appeals. Liaise with internal and external stakeholders regarding appealsrelated matters. Represent the Directorate at various forums. Ensure the
effective implementation of operational objectives and innovations (digital transformation, records and document management solutions, process
improvements and information management and analysis), in order to enhance service delivery. Implement governance processes, frameworks and
procedures. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices
and compliance with regulatory requirements.
ENQUIRIES : Head Office: Mr W Mamphoke Tel No: (012) 406 4247
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or
imsrecruitment@dha.gov.za
Official source
This vacancy was imported from DPSA Circular 21 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.