Circular 27 of 2026 · Post 27/73
CUSTOMER CARE AGENT
Department of Public Service and Administration (DPSA)
- LevelLevel 06
- AdvertCombined vacancy information
Job details
- Circular
- 27 of 2026
- Page No.
- 5
- Circular Post
- 27/73
- Department
- Department of Public Service and Administration (DPSA)
- Closing date
- 18 August 2026
About this vacancy
This advert contains combined vacancy information. Review the source-supplied values below; they are not automatically paired into individual positions.
Applications close on 18 August 2026.
Application and salary information
Salary
R280 278 per annum (Level 06). Annual progression up to a maximum salary of R330 162 per annum is possible, subject to satisfactory performance.
Application route
Complete submission instructions are provided under How to apply.
Vacancy information
This advert contains combined vacancy information. Values are shown as supplied and are not paired into positions unless the source stores that relationship explicitly.
- Centre
- Pretoria
- Salary information
- R280 278 per annum (Level 06). Annual progression up to a maximum salary of R330 162 per annum is possible, subject to satisfactory performance.
Requirements
- A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care / Marketing / Communications / Human Resource Management as recognised by SAQA.
- Knowledge of Government Employees Housing Scheme and its product offering, knowledge of public service administration, knowledge of Batho Pele Principle, knowledge of Conditions of Service, knowledge of the Public Service Act and knowledge of Public Service Regulations.
- Generic skills: Written and verbal communication skills, facilitation skills, presentation skills, planning and organising skills, computer skills, customer orientation, conflict management, Interpersonal relationship skills, report writing skills, problem solving, and solution Orientated and Innovative.
- Attributes: Good telephone etiquette, resourceful, resilient and flexible, professional, confident, passionate and a team worker.
- Technical skills: Customer care and marketing skills.
Duties
- Provide capacity building and support to government departments and employees on GEHS services and products.
- Respond to customer queries, complaints and disputes on GEHS products and services.
- Provide guidance and assistance to government departments and employees to resolve queries, complaints and disputes relating to housing allowance benefits.
- Assist government employees with the process of enrolling with the GEHS.
- Resolve incoming calls and emails from government employees and refer relevant queries to relevant officials.
- Provide capacity building to government departments through the GEHS education and outreach sessions.
- Develop project plans for the GEHS educational and outreach sessions.
- Provide support in content development on the GEHS branding and marketing materials and the update of the website.
Enquiries
Ms. I.M. Selepe Tel No: (012) 336 1323
How to apply
Where and how to submit your application.
quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia 0083, or emailed. E-mail your application to Advert182026@dpsa.gov.za
Notes and Z83 guidance
- Applications must quote the relevant reference number and consist of: A fully completed and signed NEW Z83 form which can be downloaded at https://www.dpsa.gov.za/newsroom/psvc/.’’From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered”, a recent comprehensive CV; contactable referees (telephone numbers and email addresses must be indicated); Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 and a detailed curriculum vitae (Only shortlisted candidates will be required to submit certified documents, all nonSA citizens must attach a copy of proof of permanent residence in South Africa on or before the day of the interviews). Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).
- All shortlisted candidates will be subjected to personnel suitability checks on criminal records, citizenship verification, financial records, qualification verification and applicants could be required to provide consent for access to their social media accounts.
- Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful.
- All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.
Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.
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Official source
This vacancy was imported from DPSA Circular 27 of 2026 for reference.
Disclaimer: SA Gov Jobs is an independent job information service and is not a government department. This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.
Original Text
SALARY : R280 278 per annum (Level 06). Annual progression up to a maximum salary of R330 162 per annum is possible, subject to satisfactory performance.
CENTRE : Pretoria
REQUIREMENTS : A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care / Marketing / Communications / Human Resource Management as recognised
by SAQA. Knowledge of Government Employees Housing Scheme and its product offering, knowledge of public service administration, knowledge of
Batho Pele Principle, knowledge of Conditions of Service, knowledge of the
Public Service Act and knowledge of Public Service Regulations. Generic skills:
Written and verbal communication skills, facilitation skills, presentation skills, planning and organising skills, computer skills, customer orientation, conflict
management, Interpersonal relationship skills, report writing skills, problem solving, and solution Orientated and Innovative. Attributes: Good telephone
etiquette, resourceful, resilient and flexible, professional, confident, passionate and a team worker. Technical skills: Customer care and marketing skills.
DUTIES : Provide capacity building and support to government departments and employees on GEHS services and products. Respond to customer queries,
complaints and disputes on GEHS products and services. Provide guidance and assistance to government departments and employees to resolve queries,
complaints and disputes relating to housing allowance benefits. Assist government employees with the process of enrolling with the GEHS. Resolve
incoming calls and emails from government employees and refer relevant queries to relevant officials. Provide capacity building to government
departments through the GEHS education and outreach sessions. Develop project plans for the GEHS educational and outreach sessions. Provide
support in content development on the GEHS branding and marketing materials and the update of the website.
ENQUIRIES : Ms. I.M. Selepe Tel No: (012) 336 1323
APPLICATIONS : quoting the reference number must be addressed to Mr. Thabang Ntsiko.
Applications must be posted to the Department of Public Service and
Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond
Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia
0083, or emailed. E-mail your application to Advert182026@dpsa.gov.za