ADMNISTRATOR: APPEALS is a South African government vacancy at Government Pensions Administration Agency (GPAA). This job is part of Circular 21 of 2026 from the DPSA. centre: Pretoria | closing date: 03 July 2026. Use this page to review the requirements, duties, application instructions and official source links before applying.
Job details
Applications
Where to send your application.
To apply visit: https://erecruitment.gpaa.gov.za/
Salary
R280 278 per annum (Level 06)
Centre
Pretoria
Requirements
- Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience.
- A relevant National Diploma/Degree (at least 360 credits) will serve as an added advantage.
- Computer literacy that would include a good working knowledge of Microsoft Office products. knowledge of records management. knowledge of Public Finance &
- Management Act.
- Knowledge of Programme and Project Management.
- Knowledge of National Archives and records Service of South Africa Act.
- Knowledge of GPAA products and services.
- Knowledge of Special pensions Act.
- Knowledge of Financial Management.
- Analytical skills.
- Financial Skills.
- Customer relations Skills.
- Communication Skills (at all levels).
- Problem Solving Skills.
- Presentation Skills.
- Computer Literacy Skills.
- Motivational Skills.
- Organizing and coordinating skills.
- Work in a team.
- Customer Oriented.
- Ability to communicate at all levels.
- Outgoing personality.
- Ability to build strong network relationships.
- Integrity.
- Accountability.
Duties
- The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide administrative support to Appeal Board: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level.
- Correctly prepared and processed Board packs and distributed with specified time frame.
- Prepare and distribute Board pack after closing date and no records kept for what is distributed.
- Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
- Monitor, control, account and distribute Appeal cases within Appeal Panel: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level.
- Correctly prepared and processed Board packs and distributed with specified time frame.
- Prepare and distribute Board pack after closing date and no records kept for what is distributed.
- Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
- Client Care Support: All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members.
- Second letter of apology sent out after 60 days of receipt of Appeal, escalating overdue matter to management for action.
- All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members.
- Appeal cases acknowledged and letters send out after 10 days from receipt of appeal, ineffective and inefficient document tracking.
- Put system in place to account for appeal cases, no acknowledgement of receipt send out to appellants.
- Monthly Reports: Monthly report prepared and submitted by month end, clearly demonstrating positive and highlighting challenges for management to action.
- Monthly report prepared and submitted by the end of month highlighting all the monthly activities with no errors.
- Monthly report prepared and submitted within one or two days after month end, without errors.
- Provide administrative support to the unit: Provide office administrative activities.
- Organise office logistical matters.
- File audit supporting office correspondence, documents and reports.
- Draft and type standard correspondence and documents.
- Completion of forms and documents relevant to the office.
- Order stationery and equipment/appliances for the section.
Enquiries
Felicia Mahlaba Tel No: (012) 319 1455 Enquiries.erecruitment@gpaa.gov.za
Department Notes
All shortlisted candidates, including the SMS, shall undertake two preentry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. For SMS positions, certain candidates may be required to undergo additional Psychometric Assessments. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include, but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. The GPAA is compliant with the requirements of POPIA.
Notes
One permanent position for Administrator: Appeal is currently available at the Government Pensions Administration Agency: Special Pensions Unit.
Z83 form: Government job applications usually require the Z83 application form. Download the Z83 application form before applying.
Original Text
The purpose of this role is: To effectively provide administrative support to the
Special Pensions Appeals Panel and the Special Pensions Appeal Board.
SALARY : R280 278 per annum (Level 06)
CENTRE : Pretoria
REQUIREMENTS : Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/Degree (at least 360 credits) will serve as an
added advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. knowledge of records management.
knowledge of Public Finance & Management Act. Knowledge of Programme and Project Management. Knowledge of National Archives and records Service
of South Africa Act. Knowledge of GPAA products and services. Knowledge of
Special pensions Act. Knowledge of Financial Management. Analytical skills.
Financial Skills. Customer relations Skills. Communication Skills (at all levels).
Problem Solving Skills. Presentation Skills. Computer Literacy Skills.
Motivational Skills. Organizing and coordinating skills. Work in a team.
Customer Oriented. Ability to communicate at all levels. Outgoing personality.
Ability to build strong network relationships. Integrity. Accountability.
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide administrative support to Appeal
Board: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for
cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board pack after
closing date and no records kept for what is distributed. Prepare and distribute
Board packs with numerous errors after closing date and no records kept for what is distributed. Monitor, control, account and distribute Appeal cases within
Appeal Panel: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to
account for cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board
pack after closing date and no records kept for what is distributed. Prepare and distribute Board packs with numerous errors after closing date and no records
kept for what is distributed. Client Care Support: All Appeal cases acknowledged and letters send out to appellants, cases recorded and system
updated accordingly, files distributed and accounted for to panel members.
Second letter of apology sent out after 60 days of receipt of Appeal, escalating overdue matter to management for action. All Appeal cases acknowledged and
letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members. Appeal cases
acknowledged and letters send out after 10 days from receipt of appeal, ineffective and inefficient document tracking. Put system in place to account
for appeal cases, no acknowledgement of receipt send out to appellants.
Monthly Reports: Monthly report prepared and submitted by month end, clearly demonstrating positive and highlighting challenges for management to action.
Monthly report prepared and submitted by the end of month highlighting all the monthly activities with no errors. Monthly report prepared and submitted within
one or two days after month end, without errors. Provide administrative support to the unit: Provide office administrative activities. Organise office logistical
matters. File audit supporting office correspondence, documents and reports.
Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and
equipment/appliances for the section.
ENQUIRIES : Felicia Mahlaba Tel No: (012) 319 1455
Enquiries.erecruitment@gpaa.gov.za
NOTE : One permanent position for Administrator: Appeal is currently available at the Government Pensions Administration Agency: Special Pensions Unit.
Official source
This vacancy was imported from DPSA Circular 21 of 2026 for reference.
Disclaimer: This vacancy was imported from the official DPSA circular PDF. Please confirm the reference number, closing date, and application instructions in the original circular before applying. View the official DPSA vacancy circulars.