SASSA Job Vacancies – General Manager: Grants Administration
Salary: R1 371 558 – R1 635 897 p.a. including benefits
Location: Gauteng Regional Office
Ref No. SAS GP ST 15/10/23-06
Duration: Permanent
Requirements
Candidates should hold an undergraduate qualification (NQF level 7) as recognized by SAQA in the relevant field;
Certificate for entry into the SMS (Senior Management Service) endorsed by the National School of Government; Computer literacy and a valid driver’s license are essential
Experience: 5 years’ experience at a senior management level in the relevant field.
Knowledge and Skills: Knowledge of SASSA’s mandate, policies, legislation, Social Security, Poverty Alleviation; Understanding demographics of the province and social-economics realities experience.
Added Advantage: A post graduate qualification (NQF level 08) in the relevant field will be an added advantage.
Key performance Areas
- The candidate will manage the grant administration programme in the Region; Manage the operations pertaining to grant administration; Implement national norms and standards;
- Co-ordinate and integrate regional service delivery; Manage stakeholder collaborations; Ensure training of medical officers; Manage assessment processes; Implement policy regarding assessment of grants;
- Administer appeals arising out of rejected applications; Manage customer care; Implement national norms and standards.;
- Manage the call centre; Manage public queries; Initiate customer satisfaction surveys; Manage contracts with external service providers; Monitor and evaluate contracts and manage SLA’s of external service providers;
- Analyze the activities of helpdesks at paypoints to determine the quality of service delivery by external service providers; Provide advice pertaining to invoking penalty clauses pertaining to service delivery by external service providers;
- Manage the maintenance of beneficiary records and systems; Manage business processes on reviews, life certificates and lapsing; Manage intra and inter transfers of beneficiaries; Manage the Document Warehouse for all types of Grants files;
- Provide leadership in order to enhance the Unit performance and outputs of the Unit; Develop, Implement and Maintain policies and procedures;
- Ensure adherence to policies and procedures; Implement Risk Management Strategies for the Unit and manage Audit findings; Ensure adherence to Section 57 (Responsibilities of other Officials) of the Public Finance Management Act (PMFA, Chapter 6, Part 3);
- Provide reports to management on matters within the Unit; Provide direction, advise and support to Regions on functional matters of the Unit; Manage resources and matters pertaining to staff; Manage the implementation of the Unit’s Operational Plan;
- Manage staff development; Manage attendance, staff conduct and discipline; Manage the Unit’s budget, expenditure and assets; Manage service level agreements if necessary; Manage Projects when required.
Application for the above position in the Gauteng Region must be sent to ApplicationsMas@sassa.gov.za
Enquiries: Ms. Mashudu Malivha on 011 241 8563.
Closing Date: 30 October 2023
