The Office of the Ombud for Financial Services Providers (FAIS Ombud) is pleased to announce an exciting vacancy for a Junior Adjudicator. Interested individuals who possess a passion for fairness and justice, along with strong analytical skills, are encouraged to apply. This role presents a distinctive opportunity to contribute to the financial services sector by impartially resolving disputes and upholding consumer rights.
FAIS Ombud Junior Adjudicator Job Purpose:
- Drive the resolution of complaints received by FAIS Ombud from the public against financial service providers.
- Work within a target-driven environment to resolve complaints procedurally fair, informally, economically, and expeditiously.
Requirements:
- Educational Background:
- Matric certificate.
- Bachelor’s degree in law (LLB/BCom).
- Post Graduate Degree in Financial Planning (advantageous).
- Experience:
- 1 – 2 years’ experience in financial services and/or customer complaints management.
- 1 – 2 years’ experience in legal drafting.
- Knowledge and Skills:
- Understanding of the legal environment of FAIS Ombud’s operations.
- Thorough knowledge of the FAIS Act, 37 of 2002, and subordinate legislation.
- Ability to make market conduct arguments across various financial sectors.
- Fluent in English and one other official language.
- Strong report writing skills, capable of expressing complex concepts.
- Familiarity with Microsoft CRM Programme (or similar) beneficial.
Key Performance Areas
- Review each complaint in detail to understand the underlying issues and grievances.
- Identify relevant legal principles and precedents applicable to each case.
- Develop clear and concise resolution strategies that align with the principles of fairness and justice.
- Ensure that all conclusions are well-supported by factual evidence and legal reasoning.
- Gather and examine all relevant documentation and evidence related to each complaint.
- Assess the validity of arguments presented by both the complainant and the financial service provider.
- Interpret and apply contractual provisions and relevant legislation, including the FAIS Act.
- Balance legal considerations with principles of equity and fairness to reach just outcomes.
- Draft comprehensive and well-reasoned written recommendations for the resolution of complaints.
- Ensure that all recommendations are clear, logical, and based on sound legal analysis.
- Adhere to established timelines to provide timely resolutions for all cases.
- Maintain a high standard of written communication to convey complex legal concepts effectively.
- Communicate effectively with complainants, financial service providers, and other relevant parties.
- Foster positive working relationships with stakeholders to facilitate smooth complaint resolution.
- Collaborate with internal teams to ensure consistency and accuracy in the handling of complaints.
- Participate in discussions and negotiations to reach amicable settlements where possible.
- Stay updated on the latest developments in financial services law and related fields.
- Perform in-depth legal research to support the analysis and resolution of complaints.
- Identify and present multiple legal options and approaches for resolving disputes.
- Ensure that all legal advice and options are practical, reliable, and in compliance with regulatory standards.
- Represent FAIS Ombud at various meetings, conferences, and events.
- Prepare and deliver presentations on relevant topics to internal and external audiences.
- Engage with media representatives to provide accurate information and enhance the visibility of FAIS Ombud.
- Act as a spokesperson for FAIS Ombud, ensuring clear and consistent messaging.
- Prioritize and manage a diverse caseload to ensure timely and effective resolution of complaints.
- Implement best practices in case management to enhance efficiency and productivity.
- Maintain a customer-focused approach, ensuring that complainants feel heard and respected throughout the process.
- Monitor and report on the progress of cases to ensure accountability and transparency.
- Adapt to various tasks and responsibilities as needed to support the overall mission of FAIS Ombud.
- Demonstrate flexibility and a willingness to take on additional responsibilities.
- Contribute to the continuous improvement of FAIS Ombud’s processes and procedures.
- Participate in training and development opportunities to enhance professional skills and knowledge.
Key Competencies:
- Understanding of FAIS Ombud’s legal environment.
- Commitment to achieving performance objectives within a high-performance team.
- Mediation/conciliation skills for financial services complaints.
- Appreciation for public service and alternative dispute resolution.
- Strong customer service and conflict management abilities.
- Proficiency in legal research and MS Office suite.
Recruitment Details:
- Preference for candidates from designated groups as per FAIS Ombud’s Recruitment Strategy.
- Correspondence will be with shortlisted candidates only.
- Comprehensive background checks for recommended candidates.
- FAIS Ombud is an equal opportunity employer, committed to Employment Equity principles.
Application Process:
To apply for the Junior Adjudicator position at FAIS Ombud, please follow these steps:
Apply Online
- Fill Out the Application Form:
- Enter your First Name, Surname, and select your Years of Experience.
- Choose your Level of Education.
- Attach Your Resume:
- Upload your updated Resume/CV.
- Submit Your Application:
- Apply online by 31 July 2024.
Apply by Email
- Deadline: Send your completed application to Applications@faisombud.co.za by 31 July 2024.
- Subject Line: Clearly indicate the position applied for in the subject line of your email.
- Inquiries: For any questions or further information, please contact Ms. Faith Shogole at 012 762 5000.
Prospective applicants are encouraged to submit their applications by 31 July 2024. For any inquiries or further information, please reach out to Ms. Faith Shogole at 012 762 5000. FAIS Ombud eagerly anticipates reviewing all applications and potentially welcoming qualified individuals to its team.
