The Road Accident Fund (RAF) is offering a fantastic career opportunity for IT professionals! If you have a passion for technology and providing excellent IT support, then the Associate Customer Engineer position might be the perfect fit for you. The RAF is currently hiring three (3) Associate Customer Engineers to join their Strategy and Transformation Division at Menlo Park, Gauteng. This is a permanent position with a competitive salary of R376,515.00 per annum.
Job Overview
- Position: Associate Customer Engineer (x3)
- Division: Strategy and Transformation
- Reference No: 5488
- Location: Menlo Park, Gauteng
- Employment Type: Permanent
- Disability (EE Targeted Role): No
- T.A.S.K Grade: 09
- Salary: R376,515.00 per annum
- Closing Date: 25 March 2025
Purpose of the Role
The Associate Customer Engineer will report to the Lead: Business Support and will be responsible for providing IT end-user support to both internal and external users of RAF’s ICT services. This role is essential in ensuring that IT services are accessible and functional across various departments.
Key Responsibilities
1. IT Service Accessibility
- Handle IT incidents and requests from internal and external users.
- Set up and configure new IT equipment.
- Implement preventative measures to reduce future IT issues.
- Ensure compliance with Occupational Health and Safety (OHS) regulations when setting up IT systems.
2. Desktop Support
- Provide software and hardware configuration according to business requirements.
- Troubleshoot and conduct system maintenance and upgrades.
- Perform repairs on damaged IT hardware.
3. Multifunctional Devices (MFD) & Scanner Management
- Set up connections and access for MFDs and scanners.
- Log and escalate technical issues to Senior Officers.
- Oversee the replacement of consumables in processing centers.
4. Network & Telephone Support
- Replace faulty network devices.
- Provide first-line support for telephone infrastructure.
5. IT Asset Management
- Conduct hardware and software audits.
- Perform bi-annual asset verification to ensure IT inventory accuracy.
6. Audio-Visual (AV) Support
- Handle AV-related service requests.
- Provide first-line AV troubleshooting and escalate where necessary.
7. Reporting
- Contribute data and insights to IT operations reports.
Qualifications and Experience
To be eligible for this position, candidates must meet the following requirements:
Minimum Qualifications
- National Diploma in Information Technology or a related field.
- Microsoft 365 Certification (any) – Advantageous.
- AWS Cloud Practitioner Foundational Certification – Advantageous.
Work Experience
- At least 2 years’ experience in system support.
Technical Skills & Competencies
- Planning, organizing, and coordinating IT tasks.
- Judgment and decision-making skills.
- Strong ethics and values.
- Client service orientation – ability to provide excellent IT support.
- Knowledge of Citrix – Advantageous.
- Willingness to travel and work extra hours when required.
- Experience with LAN/WAN troubleshooting.
- Familiarity with RAF’s ICT technology landscape.
Why Apply for This Role?
- Stable Employment: Permanent position with great growth opportunities.
- Competitive Salary: R376,515 per annum.
- Work-Life Balance: Some travel required, but the role offers great exposure to IT infrastructure.
- Make a Difference: Help RAF provide seamless IT support to road accident victims and employees.
Also check: PSV Circular 09 of 2025: Available Government Vacancies in South Africa 2025
Employment Equity & Additional Information
- The Road Accident Fund is committed to employment equity and people with disabilities are encouraged to apply.
- If you do not receive feedback within six weeks of the closing date, consider your application unsuccessful.
- Security vetting will be conducted on all successful candidates.
- Candidates with foreign qualifications must ensure they have them evaluated by SAQA (South African Qualifications Authority).
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How to Apply
Interested candidates should submit their applications before the deadline on 25 March 2025. Don’t miss this opportunity to advance your IT career at the Road Accident Fund!
The Associate Customer Engineer position at the Road Accident Fund presents an exciting opportunity for IT professionals looking to advance their careers in a stable and impactful organization. With a competitive salary, permanent employment, and the chance to contribute to a crucial national service, this role is ideal for individuals who are skilled in IT support, troubleshooting, and asset management.
