Are you looking for a rewarding career in customer service? The City of Tshwane is offering Call Centre Agent Vacancies in their Customer Relations Management Department. If you have excellent communication skills, a passion for helping people, and experience in customer service, this could be your perfect opportunity.
Call Centre Agent Job Overview
- Department: Customer Relations Management
- Division: Customer Centre Operations
- Section: Virtual Contact Centre
- Location: Any centre citywide
- Post Title: Call Centre Agent (8 Posts)
- Reference Code: CRMD032-2025 (E)
- Closing Date: 11 March 2025
- Job Level: T10
- Salary Scale: R335 844,00 – R466 452,00 per annum
- Estimated Remuneration Package: R459 401,00 – R625 640,00 per annum
This position is open to all categories of applicants and is an excellent opportunity for those who meet the qualifications and requirements.
Job Purpose
As a Call Centre Agent, you will handle face-to-face, telephonic, and email interactions with customers regarding all City of Tshwane services. Your primary role will be to assist residents with queries, complaints, and service requests while ensuring top-quality customer service.
Minimum Requirements to Apply
To qualify for this position, you must meet the following requirements:
Educational Qualification
- Grade 12 (Matric)
Work Experience
- At least two years of experience in customer care and call centre operations
- Experience in call centre technological systems
- Knowledge of City of Tshwane operations, billing processes, and Batho Pele principles
Additional Requirements
- Must be computer literate with proficiency in Excel, Word, and Outlook
- Knowledge of SAP CIC and CRM is an added advantage
- Willingness to work at any customer care centre (walk-in or call centre) based on operational needs
- Must undergo a criminal record check and provide fingerprints via TMPD (at own cost)
Personal Attributes & Competencies Required
To succeed in this role, you need to have the following skills and attributes:
- Multilingualism with strong communication skills (verbal and written)
- Ability to work under pressure and meet deadlines
- Good organisational, planning, and leadership skills
- Emotional intelligence and strong customer service skills
- Ability to handle difficult customers with diplomacy and professionalism
- Team player with strong problem-solving abilities
Key Responsibilities
As a Call Centre Agent, your responsibilities will include:
- Handling customer interactions (telephonic, face-to-face, and email communication)
- Processing and coordinating service requests and complaints
- Retrieving customer information and resolving queries efficiently
- Maintaining customer relationships and ensuring customer satisfaction
- Recording and capturing customer requests accurately
- Ensuring compliance with customer service performance standards
- Participating in continuous improvement initiatives
Why Work for the City of Tshwane?
Working as a Call Centre Agent at the City of Tshwane offers the following benefits:
- Competitive salary package
- Job security in a government position
- Opportunity for career growth and development
- Chance to contribute to better service delivery in the city
- Work in a dynamic, customer-focused environment
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How to Apply
To apply for the Call Centre Agent Vacancies at the City of Tshwane, follow these steps:
- Prepare your application documents, including:
- Certified copy of your Grade 12 certificate
- Updated CV (Curriculum Vitae)
- Certified copy of your ID
- Proof of relevant work experience
- Any additional qualifications or certificates
- Submit your application by 11 March 2025.
- For enquiries, contact:
- J Ramalepe: 012 358 9006
- B Tau: 012 358 8857
Ensure your application is complete and meets all requirements before submission to avoid disqualification.
The Call Centre Agent Vacancies at the City of Tshwane offer a fantastic opportunity for individuals with strong customer service skills and a passion for helping others. With a competitive salary, job security, and the chance to work in a dynamic government environment, this role is ideal for those looking to build a meaningful career in customer relations.
