Are you passionate about IT, eager to work in an academic environment, and looking for an exciting job opportunity in Makhanda, Eastern Cape? Rhodes University is currently seeking an IT Tech I: Student Services Administrator to join its Information and Technology Services (I&TS) Division. This permanent position offers a competitive salary and the chance to contribute to higher education while gaining valuable experience.
Student Services Administrator Position Overview
- Job Title: IT Tech I: Student Services Administrator (Grade 9)
- Division: Information and Technology Services (I&TS)
- Location: Makhanda, Eastern Cape
- Job Type: Permanent
- Salary:
- Basic Pensionable Salary: R307,301 per annum
- Cost to Company (Approximately): R421,604 per annum
Student Services Administrator Job Description
This position focuses on supporting Rhodes University’s computer laboratories used for academic purposes. With over 15 labs and 600 computers, this role ensures minimal downtime, maintaining functionality for teaching, research, student use, and conferences.
Key Responsibilities
As an Student Services Administrator, you’ll be responsible for:
- Lab Support:
- Ensuring 15+ computer laboratories with 600 computers are fully functional.
- Managing maintenance to meet academic, research, and student use needs.
- User Support:
- Assisting with academic teaching requirements, conferences, and general student IT needs.
- Scheduling and Bookings:
- Coordinating bookings for lecture timetables and examinations.
- Problem Diagnosis:
- Efficiently identifying and resolving hardware and software issues.
- Record Keeping:
- Accurately maintaining records of assets and equipment.
Requirements
To qualify for this role, you must have:
- Educational Background: Grade 12 qualification.
- Experience:
- At least 2 years’ administrative experience in an electronic environment.
- Proven ability to diagnose hardware and software issues.
- Knowledge of operating systems, networking, and office software.
- Practical experience working in a cloud environment.
- At least 1 year of experience with accurate record-keeping of assets or equipment.
- Skills:
- Strong problem-solving and technical skills.
- Organizational abilities to manage schedules and bookings.
- Communication skills to interact with students and staff.
Why Join Rhodes University?
Rhodes University values diversity, integrity, respect, and excellence. By joining their Information and Technology Services Division, you become part of a supportive environment committed to fostering innovation and academic success.
The University strongly encourages applications from South African members of underrepresented groups, persons with disabilities, and spouses/partners of existing staff. Rhodes University is an equal-opportunity employer, aligning with the Employment Equity Act of 1998 and the Immigration Act No. 13 of 2022.
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Application Process
If you meet the above requirements, here’s how to apply:
- Required Documents:
- Comprehensive CV.
- Relevant qualifications.
- Reasons for leaving previous roles.
- Referees (direct line managers) with contact details.
- A motivation letter explaining your interest and suitability for the role.
- Submission Guidelines:
- Only digital applications will be accepted (no handwritten submissions).
- Incomplete applications will be disqualified.
Email Applications to: hrrecruitment@ru.ac.za
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Selection Process
The selection process includes the following steps:
- Shortlisting: Scheduled for 20 February 2025.
- Assessment/Presentation: Shortlisted candidates will undergo an assessment and/or presentation, followed by an interview.
- Notification: Shortlisted candidates will be contacted regarding interview dates.
Please note: Employment checks will be conducted on recommended candidates.
If you haven’t been contacted within 30 days after the closing date, please consider your application unsuccessful.
The IT Tech I: Student Services Administrator position at Rhodes University offers an exceptional opportunity to blend technical skills with meaningful contributions to higher education. By ensuring the seamless operation of academic computer laboratories, you’ll play a critical role in supporting students and staff while advancing your own career in the IT sector. With competitive remuneration, a permanent role, and the chance to work in a values-driven environment, this job is perfect for tech enthusiasts passionate about making a difference.
