The Department of Provincial Treasury in Bhisho, Eastern Cape, is seeking a highly motivated individual with a strong background in Information and Communications Technology (ICT) for the Technician Service Helpdesk role. This position focuses on supporting and maintaining departmental computer systems and electronic records management.
The role is essential in providing effective user support services to enhance productivity within the department.
Technician Service Helpdesk Position Overview:
- Job Title: Technician Service Helpdesk
- Location: Bhisho, Eastern Cape, South Africa
- Salary Package: R376,413 – R443,403 per annum (Level 08)
- Reference: PT 05/10/2024
- Application Deadline: 15 November 2024
- Employment Equity: This position is earmarked for individuals with disabilities.
Key Responsibilities
The Technician Service Helpdesk will play a critical role in ensuring the smooth functioning of the department’s ICT infrastructure. The primary duties include:
- Infrastructure and Operational Support:
- Attend to departmental IT queries promptly.
- Render first-line support and log all calls in the help desk system.
- Configure and troubleshoot IT equipment as needed, set up new computers, and install necessary software to meet departmental standards.
- Conduct routine inspections of computer equipment, update software, and maintain data integrity across systems.
- Technical Solutions and End-User Support:
- Provide technical solutions and ongoing support services for end-users.
- Maintain accurate records of support requests and resolutions, contributing to efficient ICT operations.
- Assist in the identification of new ICT equipment and manage repairs as needed.
- ICT Research and Advisory:
- Keep supervisors updated on new ICT systems and products to enhance the department’s operational efficiency.
- Regularly document frequently asked IT questions and issues to improve prioritization and user support.
- Identify and report critical IT risks to supervisors for proactive resolution.
- Policy Development and Implementation:
- Support the development of ICT policies, procedures, and an ICT Governance Framework to ensure consistent operational standards.
- Conduct awareness sessions on new developments in ICT, aiding departmental staff in adapting to changes.
- Customer Service:
- Deliver excellent customer service through prompt responses and ongoing client interaction.
- File and manage administrative duties efficiently, maintaining a professional and organized service desk management system.
Required Qualifications and Skills
Educational Requirements:
- A Degree (NQF Level 7) or a National Diploma (NQF Level 6) in Information Technology, recognized by SAQA.
Experience Requirements:
- Minimum of 2 years in a User Support environment, with at least 2 years of experience specifically in ICT Service Desk or ICT User Support.
Additional Qualifications:
- A+ Certification will be advantageous for applicants, supporting a deeper understanding of computer systems and technical troubleshooting.
Key Skills and Competencies:
- Proficient in ICT Service Management Processes and ITIL standards.
- Strong interpersonal skills with a customer-oriented approach.
- Competent in configuring Windows devices, IT systems, and administrative management.
- Knowledge in budget processes, policy development, project management, and ICT procurement.
- Effective verbal and written communication skills.
Application Process
Applications are accepted exclusively through the eRecruitment System. Applicants should follow the steps below:
- Access the eRecruitment System: Available at www.ecprov.gov.za under the “Careers” section, or directly at https://erecruitment.ecotp.gov.za.
- Complete the Application: The system will generate a Z83 form, which applicants must complete. Note that the Z83 form within the eRecruitment System does not require a signature; candidates will sign it on the interview day if shortlisted.
- Documents Submission: Certified copies of qualifications and other relevant documents must be submitted upon request if shortlisted. International qualifications must include a SAQA evaluation certificate.
- Deadlines: Applications close at 23:59 on 15 November 2024. Late or incorrectly submitted applications will not be considered.
For assistance with technical issues on the eRecruitment platform, applicants may email erecruitmentenquiries@ectreasury.gov.za during office hours (08:00–16:30 Mon-Thurs, and 08:00–16:00 Fri). Any applications or documents sent directly to this email will be disregarded.
Contact Information
For further information regarding the position, interested candidates may contact:
- Ms. T. Nkonyile at 083 875 5707
- Ms. B. Ndayi at 060 5735 574
- Ms. Nokuzola Cloete at 083 735 1092
Important Notices
- Only shortlisted candidates will receive further communication. If an applicant is not contacted within six months of the closing date, they should assume that the application was unsuccessful.
- Misrepresentation in any application documents will result in disqualification, and disciplinary actions will follow if detected post-appointment.
- The Department reserves the right to amend or withdraw the advertised post if necessary to serve the department’s best interest.
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The department aims to enhance employment equity by prioritizing individuals with disabilities for this role, creating a more inclusive and diverse workforce in line with South Africa’s Employment Equity Plan.
