Legal Aid South Africa (Legal Aid SA) is an esteemed national public entity that plays a crucial role in upholding South Africa’s constitutional democracy. By delivering quality legal services to indigent and vulnerable individuals, Legal Aid SA has cemented its reputation as a key pillar of justice in the country.
End User Support Technician Job Overview
- REF: NO/IS/EUST/19/07/2024
- Position: End User Support Technician
- Location: Braamfontein, Information Systems Department
- Employer: Legal Aid South Africa (Legal Aid SA)
- Application Deadline: 06 August 2024
- Basic Salary: Level 9 (R444,036.00) per annum plus benefits.
About Legal Aid SA
Legal Aid South Africa (Legal Aid SA) is a reputable national public entity that significantly contributes to South Africa’s constitutional democracy by providing quality legal services to indigent and vulnerable individuals. With a strong presence in all nine provinces, Legal Aid SA has been recognized as a Top Employer in South Africa for 15 consecutive years. The organization is known for its exciting Employee Value Proposition, which includes opportunities for professional development, career advancement, and a stimulating work environment.
End User Support Technician Job Description
Legal Aid SA is seeking a qualified individual to fill the position of End User Support Technician at their National Office in Braamfontein. This role is pivotal in ensuring the smooth operation of application maintenance and support services for Legal Aid SA users.
Responsibilities
The End User Support Technician will be responsible for:
- Application Maintenance and Support: Provide application maintenance and support services to Legal Aid SA users, investigating and diagnosing problems with software applications, and working to resolve them.
- Incident Management: Receive and attend to logged incidents, prioritize requests, and provide appropriate responses through SQL queries, system parameter modifications, and developing workarounds. Escalate incidents to 2nd and 3rd party service providers when necessary.
- User Support and Training: Offer training to business users and ensure users and other stakeholders are kept informed about the progress of their support requests.
- System Monitoring: Monitor application logs, messaging systems, application pools, and services, reporting anomalies to ensure system availability. Perform daily systems monitoring and integration checks, and resolve daily PPU payment errors.
- Collaboration and Root Cause Analysis: Work with other technical personnel to perform root cause analysis and proactively enable the 2nd line to resolve incidents without undue escalation.
- Agile Scrum Participation: Participate in daily agile scrum sessions to ensure high-quality delivery.
Competencies Required
The ideal candidate for the End User Support Technician Vacancy should possess the following skills, knowledge, and attributes:
- A recognized Grade 12 certificate plus a three-year Computer qualification from a University/Technikon or other acknowledged tertiary institution.
- Three years of relevant work experience in an Information Systems (IS) Department.
- Sophisticated collaborative style.
- Proficiency in querying databases using SQL.
- Commitment to service excellence.
- Ability to coordinate across organizational levels and work with multi-level and diverse stakeholders.
- Strong networking skills with relevant stakeholders and effective integration across business units.
- Excellent analytical skills, business acumen, and the ability to manage ambiguity, meet demanding deadlines, and manage projects.
How to Apply
Interested candidates must submit a detailed curriculum vitae (CV) reflecting the practical application of the position outputs and the required competencies by close of business on 06 August 2024. The application must include the reference number NO/IS/EUST/19/07/2024 and be sent to Recruit [at] legal-aid.co.za or applied online at www.legal-aid.co.za.
Enquiries: Morwesi Tsotetsi, Tel: 011 877 2000
Legal Aid SA’s employment decisions are guided by its Employment Equity Plan. The organization aims to promote equity (race, gender, and disability) through the appointment of candidates who will enhance representivity in line with numerical targets outlined in the Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not make an appointment if it is in the best interests of the organization.
Note: Applicants who have not been contacted within two months of the closing date may consider their applications unsuccessful.
The role of an End User Support Technician at Legal Aid SA’s National Office in Braamfontein offers a unique opportunity to contribute to the mission of providing quality legal services to those in need. If you possess the required qualifications, skills, and experience, and are eager to join an organization that values professional growth and service excellence, you are encouraged to apply for the End User Support Technician position.
Related: Comprehensive Guide to Applying for Government Positions via essa.labour.gov.za
