The University of Cape Town (UCT) invites applications for Assistant Computer Lab Administrator positions within the Customer Services Division of the Information & Communication Technology Services (ICTS) department. These positions are offered on a 10- to 11-month renewable contract, ending in November each year. Successful candidates will be part of a dynamic team responsible for managing and supporting student computing labs.
About the Customer Services Division
The Customer Services Division (CSD) is a key branch of ICTS, responsible for various services including the IT Helpdesk, classroom support, student computing lab management, and communication with the university community. This division plays a pivotal role in ensuring seamless IT support for UCT students and staff.
Position Overview
Assistant Computer Lab Administrators will report directly to the Lab Administrator and contribute to the smooth operation of student computing labs. This role requires individuals who are highly customer-focused, with strong interpersonal and technical skills.
Key Responsibilities
- Assisting UCT undergraduate students with IT queries, troubleshooting, and resolving minor issues related to personal computers, printers, and software used in the labs.
- Ensuring compliance with lab rules and regulations.
- Providing frontline technical support and escalating unresolved issues where necessary.
Essential Requirements
Applicants must meet the following requirements:
- Education: A Senior Certificate (IT-related qualifications are an added advantage).
- Technical Skills: Strong IT troubleshooting abilities and proficiency in Windows, Microsoft Office, email platforms, and web browsers.
- Personal Attributes:
- Strong analytical skills.
- The ability to work collaboratively within a team or independently under pressure.
- Well-developed interpersonal communication skills.
Compensation
The monthly salary for this role is R18,149.
How to Apply
Interested candidates must submit their application as a single PDF file to icts-jobs@uct.ac.za. The application should include:
- A completed UCT Application Form (available for download at UCT HR Forms).
- A cover letter.
- A comprehensive CV.
Applications must include the title and reference number (E241129) in the email subject line. Incomplete applications will not be considered.
Closing Date: Applications close on 06 December 2024.
Note: Only shortlisted candidates will be contacted and may be required to undergo a competency assessment.
Contact Information
For any inquiries, candidates may contact the department at:
- Telephone: 021 650 3012
- Website: ICTS at UCT
Employment Equity at UCT
The University of Cape Town is committed to diversity, equity, and redress in accordance with its Employment Equity Plan. Preference will be given to candidates from underrepresented designated groups. The Employment Equity Policy is available at UCT HR Policies.
UCT’s Commitment
UCT reserves the right not to make an appointment for this position.
The Assistant Computer Lab Administrator role at UCT offers a unique opportunity to work in a supportive and dynamic environment while contributing to the smooth operation of student computing labs. With a focus on IT troubleshooting, customer service, and teamwork, this position is ideal for individuals passionate about technology and education.
If you meet the requirements and are ready to make a difference in students’ academic experiences, don’t miss this chance to join the ICTS Customer Services Division. Submit your application before 06 December 2024 and take the first step toward an exciting career at UCT!
