Are you passionate about providing excellent customer service and working in a dynamic environment? Johannesburg Metrobus is currently looking for dedicated individuals to join their team as Customer Service Clerks within the Integrated Business Operations department.
This is an exciting opportunity to become a part of a vital service provider in the city, ensuring smooth and efficient transport services for all.
Johannesburg Metrobus Position Overview:
- Position Title: Customer Service Clerk (X4 Positions)
- Department: Integrated Business Operations
- Location: Ghandi Square, Johannesburg
- Employment Type: Permanent Contract
- Remuneration: Grade C2
Qualifications and Experience:
To be considered for this role, you must meet the following requirements:
- Education: Grade 12 Certificate.
- Post-Matric Qualifications: Three years post-Matric qualifications in any of the following:
- Marketing
- Customer Service
- Business Management
- Public Relations
- Experience: Proven experience in customer service or related fields. Experience at Metrobus with an extensive knowledge of routes will be an advantage.
- Skills: Computer literacy, excellent communication skills, and a proven record of responsible conduct.
Core Competencies:
- Client Stakeholder Satisfaction: Maximize customer satisfaction by addressing issues promptly and accurately.
- Request Handling: Efficiently handle service requests, queries, and complaints, ensuring a positive customer experience.
- Public Interaction: Interact with the public efficiently and effectively, providing accurate and timely responses.
- Report Compilation: Compile reports and maintain proper documentation of customer interactions.
- Operational Goals: Help achieve Metrobus’s key objectives by maintaining high service standards and a conducive working environment.
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Key Responsibilities:
As a Customer Service Clerk, you will be responsible for ensuring high levels of customer satisfaction by providing timely and accurate information, addressing customer inquiries, and maintaining a professional image of Metrobus. Your daily duties will include:
- Customer Engagement: Manage a daily average of customer inquiries by ensuring that attended clients are satisfied. You will also handle walk-in passengers within a 5-minute response time, ensuring that all activities are recorded in your daily report.
- Information Accuracy: Provide 100% accurate information at all times, understanding all inquiries to offer effective and immediate solutions.
- Customer Satisfaction: Aim to achieve a 90% rating on the customer satisfaction surveys conducted on you.
- Operational Compliance: Ensure compliance with all customer service standards, standard operating procedures, and Metrobus’s operational requirements.
- Corporate Image Maintenance: Respond to clients and maintain customer relations to uphold Metrobus’s corporate image.
- Query Logging: Ensure all queries are logged/registered regardless of their nature.
- Efficient Reporting: Compile reports and maintain workstations in good condition, ensuring all faults are addressed immediately.
Why Join Johannesburg Metrobus?
Joining Johannesburg Metrobus means becoming part of a team that plays a critical role in the daily lives of the city’s residents. Here’s why Metrobus is an excellent place to build your career:
- Commitment to Community Service: Metrobus is more than just a public transport provider; it is a service dedicated to improving the quality of life for Johannesburg’s residents. As a Customer Service Clerk, you’ll directly contribute to making public transport a reliable and enjoyable experience for thousands of commuters every day.
- Career Growth and Development: Metrobus is committed to the growth and development of its employees. You will have the opportunity to gain valuable experience, receive continuous training, and advance within the organization. The focus on professional development ensures that you can build a lasting and rewarding career.
- Inclusive and Supportive Environment: Metrobus is an equal opportunity employer that promotes diversity and inclusion. The company prioritizes the employment of women, youth, and people with disabilities, creating a supportive work environment where everyone has the opportunity to thrive.
- Competitive Benefits: Metrobus offers a competitive remuneration package, including benefits that support your well-being and job satisfaction. The organization also provides a stable and secure work environment with opportunities for permanent employment.
- Making a Difference: Working at Metrobus means contributing to the sustainable development of Johannesburg. You’ll be part of a team that is committed to reducing traffic congestion, lowering carbon emissions, and improving public transport infrastructure in the city.
- Positive Work-Life Balance: Metrobus understands the importance of work-life balance and strives to create a working environment that respects and supports your personal and professional needs.
Application Process:
Interested candidates must submit their applications online by filling out the application form available at Metrobus website. Ensure your application includes:
- Certified copies of your identification document.
- Driver’s license.
- Relevant qualifications.
Application Deadline: 26 August 2024 (16:00)
Important Notes:
- All foreign qualifications must be SAQA accredited.
- Applications not accompanied by the required certified documents will result in immediate disqualification.
- Metrobus is an equal opportunity affirmative action employer, prioritizing the employment of women, youth, people with disabilities, and those that will improve its Employment Equity profile.
For inquiries, please contact:
- Telephonic Enquiries: Ms. Bridget Mavuso at 083 702 4251
- Email Enquiries: recruitment@mbus.joburg.org.za
This is an excellent opportunity to join a dynamic team at Johannesburg Metrobus, where you will play a crucial role in enhancing the customer experience. If you meet the above qualifications and are eager to make a difference, we encourage you to apply.
