Are you passionate about Information and Communication Technology ICT and looking for an exciting career opportunity The Parliament of the Republic of South Africa is seeking a qualified and experienced Helpdesk Co-ordinator IRC6674 to join their team This is a fantastic opportunity for a professional in the ICT field to contribute to the smooth operation of South Africas legislative body.
Helpdesk Co-ordinator Job Overview
- Job Title: Helpdesk Co-ordinator (IRC6674)
- Department: Information and Communication Technology (ICT)
- Location: Parliament of the Republic of South Africa, Cape Town
- Closing Date: 31 January 2025
- Salary: Market and industry competitive total cost package
About Parliament of the Republic of South Africa
The Parliament of South Africa is more than just a historic building in Cape Town It is the beating heart of the nations democracy where laws are made national policies are discussed and public accountability is upheld Comprising the National Assembly and the National Council of Provinces Parliament ensures that all South Africans voices are represented in governance
Job Summary Helpdesk Co-ordinator ICT Department
The Helpdesk Co-ordinator will be responsible for providing 2nd line mobile device support to Members of Parliament and staff The role includes technical assistance troubleshooting and training to ensure seamless digital operations within Parliament
Key Responsibilities
As a Helpdesk Co-ordinator you will play a crucial role in ensuring Parliaments ICT infrastructure runs smoothly Your responsibilities will include
1 2nd Line Hardware and Software Support
- Performing maintenance and support on hardware used within Parliament
- Troubleshooting and resolving mobile device issues for MPs and staff
- Ensuring the smooth operation of essential applications
2 Assist with 1st Line Customer Support
- Working alongside the helpdesk team to support IT users
- Assisting with technical queries and escalating unresolved issues to the appropriate department
3 Mobile Device Training
- Conducting training sessions for MPs and staff to improve their understanding of mobile technology
- Educating users on how to maximize the efficiency of their mobile devices
Requirements to Apply
To qualify for this exciting opportunity you need to meet the following requirements
Minimum Educational Qualifications
- Grade 12 or NQF Level 4 qualification
- Relevant NQF Level 6 Diploma in IT
- Additional certifications such as A plus or MCSE will be advantageous
Experience Required
- At least 3 years of relevant experience as a technician handling mobile devices
- Strong knowledge of IT support services and infrastructure
Essential Skills and Competencies
Candidates must demonstrate
- Knowledge of Institutional Computing Infrastructure
- Solid IT support experience
- Excellent problem solving and troubleshooting abilities in a desktop environment
- Customer satisfaction oriented approach
- Advanced communication and interpersonal skills
- Strong administrative abilities
- Ability to work under pressure while exercising discretion
- Knowledge of ITIL framework for service management
Read more: Step-by-Step Guide to Using the ESSA Portal for Government Jobs
Why Work at Parliament
Working at Parliament provides more than just a competitive salary it offers a meaningful career in public service You will have the chance to
- Work in a prestigious national institution
- Interact with Members of Parliament and government officials
- Develop your skills in a dynamic and evolving ICT environment
- Contribute to the countrys democratic governance
Recommended for you: From Personal Details to References: Building a Professional CV in 7 Easy Steps
How to Apply
Interested candidates must apply exclusively via the i Recruitment platform No email or manual applications will be accepted
- Click the appropriate button based on your employment history
- If you have never been employed by Parliament
- If you were previously employed by Parliament including interns
Closing Date 31 January 2025
Ensure your application is complete as incomplete applications will not be considered
Important Notes
- Security clearance and qualification verification are mandatory for all appointments
- If you do not hear from Parliament within two months after the closing date consider your application unsuccessful
- Successful candidates will be required to sign a performance agreement
- Parliament reserves the right not to make an appointment
Contact Information
For any inquiries contact Parliament at
- Tel 021 403 2911
- Fax 021 403 8219
- Email info at parliament dot gov dot za
- Address Parliament Street Cape Town PO Box 15 Cape Town 8000
The Helpdesk Co-ordinator job opportunity at the Parliament of the Republic of South Africa is an excellent career path for experienced ICT professionals looking to contribute to the country’s legislative operations. This role offers a competitive salary, a dynamic work environment, and the chance to support South Africa’s democratic processes through efficient ICT services.
