IT Junior Support Engineer – IT Service Desk Agent (x3 Posts)

If you’re looking to kickstart your career in IT or take it to the next level, the City of Cape Town has a fantastic opportunity for IT enthusiasts. The City is currently seeking applications for three positions as IT Junior Support Engineer – IT Service Desk Agent. This role is perfect for those with a solid background in IT support and a passion for providing excellent customer service.

IT Junior Support Engineer Job Overview

• Position Title: IT Junior Support Engineer – IT Service Desk Agent
• Directorate: Corporate Services
• Department: Information Systems and Technology
• Reference Number: CS 175/24 ext
• Salary: Basic Salary of R 344,760.00 per annum
• Posts Available: 3
• Location: City of Cape Town
• Closing Date: 22 October 2024

This is a full-time position requiring dedication and the ability to work shifts on a 24/7 basis. The IT Junior Support Engineer will be responsible for addressing IT-related issues, ensuring quality service delivery, and serving as the first point of contact for all technical incidents.

Eligibility and Requirements

The ideal candidate should meet the following criteria:

• Minimum Education: Grade 12 Certificate
• Certifications:
  • ITIL Foundation V3 Certification
  • A+ and N+ Certifications (Advantageous)
• Experience:
  • A minimum of 3 to 4 years working at an IT service desk, with a focus on troubleshooting and customer support.
• Technical Skills:
  • Working knowledge of the following applications and frameworks:
    • SAP ITSM
    • Active Directory
    • SharePoint 2010/2016
    • Microsoft Operations Framework
    • Microsoft Office Suite, including Office 365, MS Teams, and OneDrive
• Other Requirements:
  • Own vehicle is essential for transportation.
  • Ability to work shifts, including nights and weekends as needed.

Key Performance Areas

As an IT Junior Support Engineer, you will be expected to:

1. Provide IT Services: Support customers of the City of Cape Town by addressing IT-related issues promptly and efficiently.
2. Analyse and Resolve IT Problems: Identify, evaluate, and resolve technical issues, ensuring minimal downtime and high-quality service.
3. Single Point of Contact: Act as the primary contact for all IT incidents, ensuring clear communication and quick resolutions.
4. Documenting Calls and Incidents: Accurately log all calls and technical incidents using a tracking system for future reference and analysis.
5. Hardware and Software Support: Offer support for both hardware and software-related problems.
6. Quality Service Delivery: Ensure that the IT service provided meets the City’s standards for quality and efficiency.
7. Collaborate with Team Leaders: Work closely with team leaders to enhance service delivery and maintain a high level of client satisfaction.

Why Work for the City of Cape Town?

The City of Cape Town is known for being a leading employer that values its employees’ growth and development. By joining the City’s IT team, you will gain exposure to a dynamic work environment that supports innovation, diversity, and professional growth. The City encourages a culture of learning, where team members are continuously challenged to upgrade their skills and knowledge.

Job Benefits and Opportunities

Working for the City of Cape Town comes with many benefits, such as:

1. Competitive Salary: With a basic salary of R 344,760.00 per annum, the position offers a rewarding compensation package.
2. Career Growth: Opportunities for career advancement within the IT department and other directorates.
3. Professional Development: Access to training and certifications that support career growth.
4. Diverse Work Environment: Work with a team of skilled professionals from diverse backgrounds.
5. Job Security: Stability of employment with one of the most reputable local government institutions in South Africa.

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How to Apply

External Candidates: Apply online via the City of Cape Town’s Career Portal.
Internal Staff: Apply through the SAP Portal.

Note: Certified copies of qualifications must be available on request. If no notification of appointment is received within three months of the closing date, applicants should consider their application unsuccessful.

Additional Information

By submitting your application, you are consenting to the use of your personal information for recruitment and selection purposes. The City may conduct criminal and security checks, personal verification, and lifestyle audits as part of the recruitment process.

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Joining the City of Cape Town as an IT Junior Support Engineer – IT Service Desk Agent is an excellent opportunity for individuals looking to advance their IT careers while making a meaningful contribution to the community. With a competitive salary, opportunities for professional growth, and the chance to work with a dedicated team, this role offers more than just a job—it’s a gateway to a rewarding career in local government.