Are you a detail-oriented individual with a passion for customer service? North-West University (NWU) is currently seeking a Receptionist (Reservations) to join their Residence and Catering Services team at the Potchefstroom campus. This is a permanent position and an excellent opportunity for someone with experience in hospitality reception and hotel reservation systems.
Receptionist Job Overview
- Job Title: Receptionist (Reservations)
- Location: Potchefstroom, North-West University (Potchefstroom Campus)
- Industry: Education & Training
- Job Category: Hospitality and Catering
- Employment Type: Permanent
- Salary: Market-Related
- Reference Number: nwu_003447
- Application Deadline: 22 April 2025
Receptionist Job Description
As a Receptionist (Reservations) in the Residence and Catering Services division, you will play a crucial role in managing bookings, financial transactions, and customer service. This position offers an opportunity for individuals who thrive in a fast-paced environment and have a passion for hospitality and administrative tasks.
Key Responsibilities
1. Bookings and Operations of System (HotSoft):
- Manage guest bookings and ensure the smooth check-in and check-out process.
- Collect payments from guests and process financial transactions, including cash and card payments.
- Maintain the accuracy of room assignments and ensure room cards are returned by guests.
- Provide assistance with guest queries and communicate effectively through telephone etiquette.
2. Administration and Financial Control:
- Balance daily cash and card payments.
- Maintain strict adherence to audit guidelines and ensure accurate filing of reception documents according to the File Plan.
- Correspond with guests and assist with inquiries regarding reservations and services.
3. Staff Control and Training:
- Assist in training new in-house staff and help with orientation when needed.
- Provide relief services and assist with various ad-hoc tasks as required.
4. Personal Development:
- Stay updated with new ideas and developments within the hospitality and reception field.
- Participate in relevant training courses and professional development activities.
Key Functional/Technical Competencies
- Experience: At least 1 year of experience in administrative management, particularly in a hospitality reception role.
- Reservation System Knowledge: Minimum 1 year of experience with hotel reservations systems (HotSoft preferred).
- Technical Skills: Must be computer literate in MS Office, email, and the internet.
- Telephone Etiquette: Must have experience handling telephone systems and demonstrate professional telephone communication.
- Shift Work: Must be willing to work shifts and weekends as required.
- Financial Management: Experience in handling cash, credit/debit card transactions, and managing debtor-related activities.
Key Behavioral Competencies:
- Customer Service: Must have a positive customer service attitude and the ability to remain calm under pressure.
- Communication: Effective communication skills, particularly in a multicultural environment.
- Problem Solving: Ability to handle issues professionally and effectively.
- Time Management: Strong time management skills with the ability to prioritize tasks.
- Professionalism: Must maintain a professional appearance and conduct at all times.
- Teamwork: Ability to work independently or as part of a team to achieve operational goals.
Minimum Requirements:
- Educational Qualification: Grade 12 (NQF Level 4) or equivalent.
- Experience: Minimum of 1 year experience in hospitality reception, with specific experience in hotel reservations systems.
- Technical Skills: Computer literacy and experience in handling financial transactions.
Remuneration:
The total annual remuneration package will be aligned with the level of appointment, in accordance with NWU policy guidelines.
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How to Apply
To apply for the Receptionist (Reservations) position, you must submit your application through the official NWU vacancy website. The application deadline is 22 April 2025. Please note that incomplete applications and those submitted via other platforms will not be considered.
For job content inquiries, please contact Nthabi Moeketsi or Carien Smit at 018 299 2115. For recruitment process inquiries, please contact Akhona Maqungo at 018 299 2624.
This is an excellent opportunity for individuals with experience in hospitality and administrative management to join a prestigious educational institution. If you are passionate about delivering excellent customer service, managing bookings, and handling financial transactions with precision, the Receptionist (Reservations) position at North-West University is the perfect fit for you. Don’t miss the chance to apply before 22 April 2025!
