South African Airways (SAA) is pleased to announce an exceptional career opportunity to join its esteemed team as Cabin Crew. Applicants who have a passion for delivering outstanding customer service, thrive in dynamic and multicultural environments, and possess the requisite skills and qualifications are invited to apply.
As members of the Cabin Crew, candidates will play a pivotal role in ensuring the comfort, safety, and well-being of passengers aboard SAA flights.
South African Airways Cabin Crew Position Overview:
- Closing Date: July 30, 2024
- Reference Number: SAA240719-1
- Job Title: Cabin Crew
- Division: Operations
- Business Unit: Inflight Services
- Job Type: Permanent
- Location – Country: South Africa
- Location – Province: Gauteng
- Location – Town / City: Kempton Park
Qualifications & Experience
- Grade 12 qualification.
- A relevant 3-year Diploma at NQF level 6 (advantageous).
- CCM qualification obtained in the last 5 years (advantageous).
- Fluency in English (essential).
- Ability to swim.
- Height proportional to weight (minimum of 1.58m).
- Body mass index (BMI) below 35 throughout employment.
- Ability to fit in the aisle of the aircraft.
- Additional foreign languages (advantageous).
- Reliable transport.
- Ability to work independently.
- Well-groomed appearance with no visible tattoos.
Principal Accountabilities
- Understand and implement the Inflight Services strategy relevant to own work.
- Contribute to budget management and cost containment on-board.
- Use resources efficiently and effectively in area of responsibility.
- Utilize technology to meet internal and external customer requirements.
- Ensure governance and risk management policies are followed.
- Provide regular and timely reporting to key stakeholders.
- Participate in continuous improvement programs, projects, and initiatives.
Responsibilities
- Ensure the safety of customers and all crew on-board.
- Manage emergency situations and inflight medical emergencies.
- Provide high-quality service to customers and crew.
- Maintain effective communication between customers, flight deck crew, Purser, and cabin crew.
- Assist in maintaining crew well-being.
- Comply with company policies, procedures, standards, and relevant legislation.
- Report all non-compliance to Company Standards to the Purser and/or Commander.
Knowledge and Skills
- Understanding of Cabin Services collective agreements, policies, procedures, and standards.
- Knowledge of relevant legislation and regulatory requirements (BCEA, LRA, CAA regulations, etc.).
- Strong interpersonal and customer service skills.
- Problem-solving and analytical skills.
- Effective time management.
- Good communication skills in English (verbal and written).
- Cultural awareness and global perspective.
- Conflict resolution skills.
- Planning and organizational abilities.
- Active listening skills.
- Ability to perform under pressure.
Attributes
- Effective communication abilities.
- Technical expertise.
- Strong stakeholder relationship management.
- Flexibility and adaptability.
- Results-driven mindset.
- Organizational awareness.
- Ethics and integrity.
- Collaboration skills.
- Customer-centric approach.
Additional Information
- South African nationality and holder of a valid South African identity document.
- No criminal record.
- Minimum age of 18 years.
- Successful completion of security checks and medical examinations.
- Completion of an intensive training program, assessments, and interviews.
- Potential psychometric and psychological evaluations required.
Application Process
- Read Job Description: Review the job description thoroughly to understand the responsibilities and qualifications required.
- Click on Apply: Click on the “Apply Now” button associated with the Cabin Crew position.
- Create an Account or Log In: If you haven’t already, create a new account on the SAA careers portal or log in with your existing credentials.
- Complete Application Form: Fill out the online application form with accurate personal details, educational background, work experience, and any other required information.
- Upload Documents: Upload your updated CV, certified copies of your ID and Matric Certificate, and any additional documents as specified (e.g., diplomas, qualifications).
- Review and Submit: Double-check all information entered for accuracy. Ensure all required documents are uploaded within the specified size limits.
- Note: Applications without these documents will be disqualified.
South African Airways (SAA) extends its gratitude to all applicants for considering a career opportunity as a Cabin Crew member. The airline values your interest and commitment in applying for this role. Prospective candidates who meet the qualifications and requirements specified in the job description are encouraged to promptly complete the online application process.
SAA looks forward to reviewing all applications and potentially welcoming qualified candidates to join its esteemed team.
