If you’re looking to build a fulfilling career in the Information and Communications Technology (ICT) sector, particularly in the field of support and backup administration, there’s an exciting job opportunity currently available at the Companies and Intellectual Property Commission (CIPC) in Pretoria. This opportunity is for a Support and Backup Administrator JG P9.
Support and Backup Administrator Job Overview
- Job Reference Number: S19000
- Location: Pretoria
- Employment Type: Permanent
- Closing Date for Applications: 03 October 2024
About the Support and Backup Administrator Job
The primary goal of the Support and Backup Administrator role is to respond promptly to user-initiated queries, incidents, and complaints. You will be responsible for providing day-to-day hands-on support to ensure that the ICT infrastructure runs smoothly. This includes the administration of both on-premise and cloud backups, troubleshooting unsuccessful backups, and generating reports. Your role will also involve restoring backups and testing them to ensure their functionality when needed.
In this position, you will work within CIPC’s ICT department, collaborating with various teams to ensure service levels are met and backups are secure. Proactive monitoring and management of backup systems will be a crucial part of the job.
Key Responsibilities
As a Support and Backup Administrator, you will:
- Respond to User Queries: Address user inquiries and complaints related to ICT support and backups in a timely manner, ensuring that all requests are resolved or escalated effectively.
- Manage Backup Systems: You will oversee both on-premise and cloud backup environments, ensuring that backups are executed according to schedule and that all necessary data is securely stored.
- Monitor Backup Systems: Proactively monitor the backup environment to ensure that performance levels are met. This will involve regular reporting on the system’s performance and identifying any constraints that could affect the backup process.
- Troubleshoot Backup Failures: If backups fail, you will troubleshoot the problem and take corrective action to ensure the backup process runs smoothly.
- Perform Restore Simulations: Test restore processes by running simulations to ensure that data can be restored in case of a system failure.
- Daily Reporting: Generate daily reports that track the status of all backups, including any exceptions, and communicate these reports to relevant stakeholders.
- Collaborate with Stakeholders: Maintain relationships with key ICT stakeholders, partners, and vendors, ensuring smooth operations across all backup and support-related functions.
- Ensure Compliance: Adhere to the organization’s data management policies, ensuring that backup processes comply with security and governance requirements.
Minimum Requirements
To be considered for this position, you must meet the following educational and experience requirements:
Educational Requirements:
- Matric/Senior Certificate (Compulsory)
- Diploma in IT (Compulsory)
- Backup Certification (Compulsory)
Work Experience:
- 1 year of experience in ICT support roles.
- 3 years of experience managing on-premise backups.
- 2 years of experience managing cloud backups.
Desired Skills and Competencies
To excel as a Support and Backup Administrator at CIPC, you’ll need to possess a unique blend of technical expertise and interpersonal skills:
- Technical Proficiency: Strong knowledge of backup systems (both on-premise and cloud-based). Proficiency in troubleshooting and managing backup failures is a must.
- Problem-Solving Skills: You must be able to diagnose issues in backup systems quickly and provide effective solutions to prevent data loss.
- Communication Skills: You’ll need to communicate complex technical issues clearly to non-technical stakeholders and collaborate effectively with your ICT team.
- Attention to Detail: Since you’ll be managing sensitive data, accuracy is critical in your daily tasks, from monitoring backups to running restore simulations.
Why Should You Apply?
This role is perfect for an IT professional seeking a permanent position with room for growth within the public sector. You’ll gain valuable experience working with both on-premise and cloud backups, making this a dynamic role that will sharpen your technical and problem-solving skills. Furthermore, you’ll be a part of an organization that values diversity and equal opportunity, offering you a welcoming and inclusive workplace.
Benefits of Working at CIPC
CIPC offers a competitive and market-related salary for the Support and Backup Administrator JG P9 position. Additionally, as part of a government agency, the organization promotes equal employment opportunities and affirmative action. Preference will be given to candidates whose appointment will contribute to the CIPC’s employment equity plan, fostering a diverse and inclusive working environment.
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How to Apply
To apply for this exciting role, click here or visit the CIPC website at www.cipc.co.za. For any application-related queries, you can contact the CIPC Recruitment Office at:
- 087 743 7197
- 087 743 7075
- 087 260 1554
Application Notes:
- Only applications submitted via the CIPC online portal will be considered.
- No faxed, emailed, or hand-delivered applications will be accepted.
Additional Information:
- Background Verification: Successful applicants will undergo background checks, including criminal record and citizenship verification. Foreign qualifications will need to be evaluated by the South African Qualifications Authority (SAQA).
- Selection Process: Shortlisted candidates will be contacted for interviews. If you haven’t received feedback within two months of the application closing date, consider your application unsuccessful.
- Application Deadline: The closing date for this vacancy is 03 October 2024.
Take the next step in your career and apply for the Support and Backup Administrator role at CIPC in Pretoria today!
Tip: The 21 Benefits of Working in the Public Sector
The Support and Backup Administrator (JG P9) vacancy at CIPC in Pretoria presents a valuable opportunity for ICT professionals to build their careers in a key public sector institution. With responsibilities that include managing on-premise and cloud backups, troubleshooting issues, and ensuring smooth ICT operations, this role is essential in supporting CIPC’s digital infrastructure. The position offers not only a competitive salary but also the chance to work in a dynamic and inclusive environment that values diversity and professional growth.
