Are you passionate about employment laws and have experience in case management? The Commission for Conciliation, Mediation, and Arbitration (CCMA) is looking for a dedicated and skilled individual to join their team in the Free State Province at the Welkom Office as a Case Management Officer. This is a fantastic opportunity to contribute to a respected organization and assist the public with case handling in accordance with relevant legislation and CCMA guidelines.
Case Management Officer Job Overview
- Job Title: Case Management Officer
- Location: Free State Province – Welkom Office
- Reference Number: CMOWEL08-24
- Post Level: 09
- Application Deadline: 02 September 2024
Purpose of the Case Management Officer Role
The primary goal of the Case Management Officer is to efficiently handle public queries and assist with appropriate processing procedures. This involves screening cases according to relevant legislation and CCMA guidelines. The role is crucial in ensuring that cases are managed effectively, from initial advice through to final resolution.
Responsibilities
As a Case Management Officer, your responsibilities will include:
- Case Advice: Providing expert guidance to the public on case-related queries.
- Case Screening: Assessing cases to determine their validity and relevance under current laws and CCMA guidelines.
- Case Capturing: Accurate data entry and recording of case information into the system.
- Schedule and Screen Documentation: Organizing and reviewing documentation to ensure completeness and compliance.
- Process Outcome and Finalize Cases: Managing the case process to its conclusion, ensuring all outcomes are properly documented and communicated.
- Venue Administration: Coordinating and managing venues for case proceedings and other related activities.
- Pre-Conciliation: Facilitating pre-conciliation meetings to resolve disputes before formal hearings.
Key Requirements
To be considered for this role, candidates must meet the following criteria:
- Qualifications: Matric and Diploma in Labour Relations or a relevant equivalent qualification.
- Experience:
- At least one (1) year of practical experience in a related field such as Employment Laws, Trade Union environment, Bargaining Council, Labour Inspector, or Human Resources.
- Alternatively, three (3) years of relevant experience in any of the mentioned areas will also be considered.
- Language Skills: Proficiency in at least two African languages will be an advantage.
- Additional Skills: Strong communication, organizational, and interpersonal skills.
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Application Process
Interested candidates must apply strictly through the online application link provided: Online Application Form.
Important Application Instructions:
- Complete the online form fully and accurately.
- Upload a detailed CV, copies of qualifications, a driver’s license, and an ID document.
- Only one (1) online application per candidate is allowed.
- Emailed or hand-delivered applications will not be accepted.
- Non-adherence to the application process or incomplete applications will result in automatic disqualification.
Please note that incomplete or late applications will automatically be disqualified. If you have not received a response within one month of the closing date, please consider your application unsuccessful. Correspondence will only be entered into with shortlisted candidates. The CCMA reserves the right not to make an appointment.
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The CCMA is committed to promoting representativity in respect of race, gender, and disability through its hiring practices. Preference will be given to candidates from designated groups.
If you are driven by a passion for employment laws and possess the necessary experience in case management, this vacancy for a Case Management Officer at the CCMA’s Welkom Office in the Free State Province offers a unique opportunity to make a significant impact. This role is perfect for someone who is committed to helping the public navigate complex legal processes and is eager to work within a dynamic team dedicated to upholding fair labor practices. With a focus on case handling, screening, and resolution, you will play a vital role in ensuring that disputes are managed effectively and in accordance with CCMA guidelines.
