The Human Sciences Research Council (HSRC) is thrilled to announce an IT Technician Job Opportunity. This position is tailored for a skilled and enthusiastic IT professional committed to supporting and advancing IT systems in a vibrant research setting.
In this role, the IT Technician will be instrumental in maintaining and enhancing the technology infrastructure, ensuring the seamless operation of systems. The HSRC invites dedicated individuals with a passion for IT support and a desire to contribute to meaningful research to apply for IT Technician Job Opportunity.
IT Technician Job Opportunity Overview
- Job Title: IT Technician
- Location: Cape Town, Western Cape, South Africa
- Type: Permanent
- Closing Date: 13 September 2024
- Reference Number: HSR240829-1
- Workplace: Hybrid
About HSRC
The Human Sciences Research Council (HSRC) is a premier research institution in South Africa dedicated to advancing knowledge and promoting the application of social science research. Established in 1968, the HSRC operates under the mandate to conduct and support research that addresses critical social issues, contributes to policy development, and informs public discourse.
Minimum Qualifications
- Education: National Diploma (NQF 6) or equivalent in IT.
- Experience: At least 5 years in IT networking and support.
- Certifications: CompTIA A+, N+, Server+; Microsoft 365 Fundamentals; ITIL certification preferred.
Desired Experience
- Technical Skills:
- Proficiency in MS Desktop and Mac Operating systems.
- Experience with MS Office and O365.
- Familiarity with mobile devices (Apple and Android).
- Knowledge of remote support tools.
- Experience in Cloud Computing, LAN/WAN, Wireless Networking, Internet connectivity.
- Understanding of Antivirus and Firewall systems.
- Experience with switches and servers.
Key Responsibilities
- Technical Support:
- Diagnose and resolve software and hardware issues, including operating systems and MS Office.
- Install and configure computer hardware, operating systems, and applications.
- Troubleshoot system and network problems, providing solutions for hardware and software faults.
- Assist users with setup and resolve issues, either in person or remotely.
- System Management:
- Manage incidents, problems, and requests through a service management system.
- Set up new user accounts and manage password issues.
- Configure and maintain workstations, peripherals, and connectivity solutions (e.g., Fibre, LTE).
- Project Support:
- Support projects led by Research programs/business units.
- Provide technical conference support for office and offsite meetings.
- Test and evaluate new technology and provide staff training on hardware and software.
- Security and Maintenance:
- Enforce ICT security policies and ensure protection measures are in place.
- Install antivirus and antimalware software, apply software updates and patches regularly.
- Provide after-hours standby support for escalated IT issues.
Attributes
- Ability to work independently with minimal supervision.
- Strong communication skills and the ability to multitask.
- Excellent problem-solving abilities and customer service skills.
How to Apply
- Prepare Your Documents: Ensure you have your updated CV, cover letter, and any relevant certifications or qualifications ready.
- Complete the Application Form: Fill out the online application form with your personal details, qualifications, and work experience. Upload your CV and cover letter as specified.
- Submit Your Application: Review your application for accuracy and submit it through the online portal.
- Confirmation Email: After submission, you will receive a confirmation email acknowledging receipt of your application.
Apply online before the closing date.
Tip: Building a Winning CV: Tips for Success in South African Government Jobs
The Human Sciences Research Council (HSRC) is thrilled to announce an exciting opportunity for an IT Technician to join their team based in Cape Town. This role offers a dynamic chance for a skilled IT professional to significantly contribute to supporting and optimizing the HSRC’s technology infrastructure.
The successful candidate will be essential in ensuring seamless IT operations and advancing the organization’s impactful research initiatives. For those who meet the qualifications and are committed to providing exceptional IT support, the HSRC encourages applications by the closing date of 13 September 2024.
