Rhodes University is currently seeking a skilled and experienced Lead IT Support Technician to advance its IT operations and support services. In this pivotal role, the successful candidate will oversee technical support, ensure the smooth functioning of IT systems, and contribute to the university’s mission of delivering exceptional educational experiences.
With a focus on technology and leadership, the Lead IT Support Technician will play a crucial role within the university’s dynamic IT team.
Rhodes University Lead IT Support Technician Role Overview
- Position: Lead IT Support Technician
- Location: Rhodes University, Makhanda, Eastern Cape
- Type: Permanent
- Closing Date: 09 August 2024
- Division: Information & Technology Services
- Business Unit: I&TS Service Delivery
- Experience Level: Mid-Senior
- Industry: Information Technology and Services
- Functional Area: Information Technology
Requirements
- Education: Grade 12.
- Experience: At least 7 years in a service-related IT environment with significant experience in planning and organizing service delivery.
- Supervisory Experience: Minimum of 1 year or possession of the RU Supervision Certificate.
- Administrative Skills: Proven experience in administrative roles.
Key Responsibilities of the Lead IT Support Technician
- Technical Leadership: Provide technical guidance and support to the IT team, ensuring all systems and services are maintained to a high standard.
- Problem Resolution: Address complex technical issues escalated by Tech I and Tech II staff, ensuring timely and effective resolution.
- System Maintenance: Oversee the maintenance and updating of IT systems to ensure reliability and security.
- User Support: Ensure high-quality support services for university staff and students, addressing IT-related inquiries and issues promptly.
- Training and Development: Conduct regular training sessions for IT staff to keep them updated on the latest technologies and best practices.
- Project Management: Lead IT projects, ensuring they are completed on time, within budget, and to the required standard.
- Policy Implementation: Ensure compliance with university IT policies and contribute to their development and improvement.
Selection Process
- Short-listing (date to be confirmed).
- Assessment/presentation and interview.
- Shortlisted candidates will be notified of interview dates.
Remuneration:
- Basic Pensionable Salary: R511,439 per annum.
- Cost to Company: Approximately R672,381 per annum.
Benefits of Working at Rhodes University:
- Professional Growth: Rhodes University offers numerous opportunities for professional development and career advancement.
- Collaborative Environment: Work within a supportive and dynamic team that values innovation and collaboration.
- Community Impact: Contribute to the educational and technological advancement of the university and the broader community.
Application Process:
- Documents Needed:
- Comprehensive CV with detailed reasons for leaving previous positions.
- Contact details of referees, including direct line managers.
- A concise motivation letter highlighting interest and suitability for the role.
- Complete the Application Form: Fill out the required fields accurately. This includes personal information, educational background, and work experience.
- Submission: No hand-written applications will be accepted. Ensure all required documents are included to avoid disqualification.
Additional Information:
- All applications are confidential.
- The University may opt for a fixed-term contract of no less than three years.
- The University reserves the right not to proceed with the appointment.
- Employment checks will be conducted for recommended candidates.
- Rhodes University has a vaccination mandate which may be reactivated depending on COVID-19 conditions.
Diversity and Inclusion:
- Rhodes University encourages applications from South African members of underrepresented groups and persons with disabilities.
- Spouses and partners of current staff members are also welcome to apply.
- All appointments comply with the Employment Equity Act, Immigration Act, and University policies.
Contact for Queries:
- Application Submission: 046 603 8249
Note: If not contacted within 30 days of the closing date, consider your application unsuccessful.
Candidates are encouraged to submit all required documentation by the closing date, ensuring their application reflects their qualifications and interest in the role. For any questions or additional information, please contact the provided number.
Rhodes University values diversity and is committed to creating an inclusive workplace. All applications will be considered in line with the commitment to equal employment opportunities. Rhodes University look forward to receiving applications from motivated individuals ready to make a meaningful contribution to the IT services.
