If you are passionate about leadership, service delivery, and creating operational excellence, the City of Ekurhuleni is offering an incredible Walk-in Centre Manager Job Opportunity (Reference: SDCD19325). This is an ideal position for individuals seeking a leadership role in local government while contributing to service excellence for communities in the City of Ekurhuleni.
Walk-in Centre Manager Job Overview
- Job Title: Manager: Walk-in Centre
- Department: Service Delivery Coordination Department (SDCD)
- Location: City of Ekurhuleni
- Remuneration: R 818,387 to R 1,100,378 – Total cost to company
- Assignment Type: Fixed Term Contract
Minimum Requirements
To qualify for this role, you must meet the following criteria:
- Relevant Accredited Business Degree
- 3 – 5 years’ experience at management level in a similar environment within local government
- A Municipal Finance Management Programme (NQF Level 5) will be an added advantage
- Strong operational planning and reporting skills
- Knowledge of information management systems
- Ability to drive service delivery innovation
Core Responsibilities
The Walk-in Centre Manager will play a key leadership role by implementing strategies to improve operations and ensure customer satisfaction. Your key duties include:
1. Strategic Leadership and Capability
- Implement leadership practices to manage a functional unit.
- Deliver objectives within specified time frames and budgets.
2. Operational Process Management
- Ensure compliance with policies, laws, regulations, and industry standards.
- Drive service delivery improvements and assess their effectiveness.
3. Governance and Risk Management
- Maintain sound governance practices to mitigate risk and ensure compliance.
- Proactively manage risks to avoid incidents of non-compliance.
4. Financial Management
- Oversee financial processes for cost efficiency and fiscal responsibility.
- Maximize financial resources to achieve departmental objectives.
5. Customer Service Excellence
- Lead operations aligned with Batho Pele principles (People First).
- Enhance the customer service orientation within the division.
6. People Management
- Lead and mentor teams to achieve operational goals.
- Clarify roles, manage performance, and cultivate an aligned team culture.
7. Stakeholder Management
- Foster strong internal and external relationships.
- Coordinate effective stakeholder engagement programmes.
8. Excellence Culture
- Promote innovation and customer-centric operations.
- Encourage enduring and rewarding relationships with all stakeholders.
Performance Contract
The successful candidate will be required to sign a performance contract, ensuring accountability and alignment with Council resolutions.
Why Work for the City of Ekurhuleni?
The City of Ekurhuleni prides itself on providing excellent service delivery, encouraging innovation, and fostering professional growth. By taking up the role of Walk-in Centre Manager, you will play a vital part in improving customer service and operational efficiency, directly benefiting communities.
This position not only offers a competitive salary but also the chance to build a fulfilling and impactful career in local government.
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How to Apply
If this sounds like the career opportunity you’ve been looking for, ensure you submit your application before the closing date: 3 January 2025.
Enquiries:
For additional details or clarifications, contact the City of Ekurhuleni:
Tel: 0860 54 3000
Important Notes:
- Candidates must provide proof of NQF levels applicable to their qualifications.
- If you do not hear back within six weeks after the closing date, consider your application unsuccessful.
- The City of Ekurhuleni is committed to the principles of the Employment Equity Act and reserves the right to appoint or not appoint candidates.
Read more: Top Government Job Interview Questions and How to Answer Them
The Walk-in Centre Manager Job Opportunity at the City of Ekurhuleni presents a unique chance for a dedicated professional to contribute to the improvement of service delivery in local government. With competitive remuneration, opportunities for leadership, and the ability to make a tangible difference in the community, this role is ideal for individuals passionate about operational excellence and customer satisfaction.
