The South African Social Security Agency (SASSA) has consistently focused on enhancing its services to ensure the best outcomes for its clients. A notable advancement in this respect is the implementation of a biometric identity verification system for the SASSA Special COVID-19 Social Relief of Distress (SRD) R350 Grant.
Biometric identity verification offers a unique approach to identifying and verifying the identity of individuals based on their physical and behavioural characteristics. It is a reliable and efficient method that helps prevent fraudulent transactions and enhance the overall security of the system.
Who Needs to Undergo the SASSA SRD R350 Biometric Identity Verification?
SASSA has outlined certain services that require clients to go through the process of biometric identity verification. These services include:
- Clearing of a referred status: If a client’s status has been referred for any reason, they must undergo biometric identity verification to clear this status and ensure that their details are correctly reflected in the system.
- Opening of a Postbank account: Clients who have selected to open a Postbank account on their behalf also need to go through the biometric identity verification process.
- Updating mobile number: Clients wishing to update their mobile number for communication and notifications from SASSA must verify their identity through this process.
- Requesting payment via cash send method: Clients who opt for their SRD R350 grant to be paid via the cash send method must also go through the biometric identity verification process to ensure their details are correct.
The SASSA SRD R350 Biometric Identity Verification Process
The biometric identity verification process is conveniently carried out through facial recognition technology. Once a client is required to undergo identity verification, they will receive two SMS’s from SASSA with detailed instructions.
Clients should note that it’s the link provided in the second SMS that starts the verification process. This link is only valid for 72 hours (or 3 days) from the time it’s sent. If a client is unable to use the link within this period, they can contact the SASSA call centre to request the SMS to be resent.
For any inquiries or assistance regarding the biometric identity verification process, clients can reach out to SASSA via their call centre on 0800 60 1011 or through email at firstname.lastname@example.org.
The dedicated team at SASSA will be more than willing to assist with any queries or concerns.
In conclusion, SASSA’s adoption of the biometric identity verification system showcases the organisation’s commitment to safeguarding the interests of its clients and promoting a more efficient, reliable, and secure service delivery process. Always remember, #SASSACARES.