Are you passionate about customer service and looking for a short-term job opportunity at one of South Africa’s leading academic institutions? The University of the Free State (UFS) is offering 90 contract positions for Assistant Officer: Registration Assistants at Post Level 13.
This is a six-week contract, with an exciting opportunity to work on the Bloemfontein, South, or Qwaqwa Campuses. If you are adaptable, reliable, and have a knack for administrative tasks, this could be the ideal role for you.
Registration Assistants Vacancies
- Job Title: Assistant Officer: Registration Assistants
- Contract Appointment: 6 Weeks, 40 Hours Per Week
- Number of Position: 90 Positions
- Closing Date: 26 September 2024
- Assumption of Duties: 02 January 2025
- Salary: R10,839.25 p.a
Job Locations:
- Bloemfontein Campus, FS, ZA
- South Campus, FS, ZA
- Qwaqwa Campus, FS, ZA
Job Description:
As an Assistant Officer: Registration Assistant, your role will primarily involve assisting students during the registration process. You will provide professional customer service across various platforms including email, face-to-face interactions, telephone, and chatbot communications. Additionally, you will support students with form completion, data entry, document collection, and troubleshooting queries related to the registration process.
Key Duties and Responsibilities:
- Customer Service: Offer friendly and efficient customer service through various communication channels (email, face-to-face, and telephone).
- Student Support: Assist students with the registration process, including form submission, documentation collection, and answering their queries.
- Enquiry Handling: Address enquiries from students and applicants using resources like FAQs, website information, and data sources to ensure accurate responses.
- Escalation of Issues: Forward non-standard or complex queries to the appropriate team leader for further resolution.
- Document Management: Collect and verify relevant documentation from students and applicants, ensuring that all required paperwork is completed and processed.
- Data Capturing: Assist in capturing student data, ensuring accuracy and timeliness.
- Adherence to Policies: Enforce university guidelines and procedures to maintain compliance during the registration process.
- Quality Assurance: Review documents for accuracy and ensure that the information provided to students is correct before processing or giving feedback.
Key Competencies:
- Results-Oriented:
- Adaptability to changing environments.
- Reliability and dependability in fulfilling obligations.
- Strategic Thinking:
- Ability to manage multiple tasks simultaneously.
- Attention to detail and organizational skills.
- Business Acumen:
- Strong adherence to rules and procedures.
- Proficiency in using MS Office.
- Leadership:
- High levels of personal motivation and teamwork spirit.
- Cooperative and collaborative attitude.
- Building Coalitions:
- Ability to work well in social situations.
- Effective decision-making skills through consultation and collaboration with supervisors.
Requirements:
Inherent Job Requirements:
- Educational Qualification: Minimum of Grade 12 or NQF Level 4.
- Work Experience: At least 6 months experience in a customer service or contact centre environment.
- Exclusion: Applicants must not be currently enrolled as students.
Recommendations (Preferred Qualifications and Experience):
- Post-School Qualification: A relevant certificate or diploma.
- Administrative Experience: A minimum of two years of administrative work experience.
Application Process:
Required Documents:
To apply, candidates must submit the following documentation:
- Detailed Curriculum Vitae (CV) and cover letter.
- Copies of Qualifications (with SAQA accreditation for foreign qualifications).
- Copy of Identity Document (ID) (or passport for foreign nationals).
- Proof of Registration with Professional Body (if applicable).
- Driver’s License (if applicable).
- Confirmation of Employment from the current or most recent employer (for external applicants).
Tip: Building a Winning CV: Tips for Success in South African Government Jobs
How to Apply:
Applications can only be submitted online via the official UFS vacancy website: UFS Job Application Website. Applications through any other platform will not be considered.
Additional Information:
Employment Equity:
The University of the Free State is committed to employment equity and encourages applications from candidates belonging to under-represented groups, including those with disabilities. UFS is a designated employer and seeks to promote diversity and redress in line with its Employment Equity Plan.
Confidentiality and Data Protection:
All personal information provided during the application process will be treated as confidential and processed in accordance with the Protection of Personal Information Act (POPIA).
Enquiries:
For more information or if you have any queries, feel free to contact:
- PhokaR@ufs.ac.za or call 051 401 9813.
- Additional contacts for assistance: 051 401 2979 / 9810 / 9814 / 7659 / 9848.
This short-term opportunity at the University of the Free State presents an excellent chance for individuals eager to gain valuable experience in a dynamic academic environment. With a focus on customer service and strong administrative skills, candidates are encouraged to apply for one of the 90 contract positions available.
This role not only allows them to contribute to the university community but also offers a chance to enhance their own skill sets. Joining the team means playing a vital part in making the registration process a smooth and positive experience for all students.
