Stellenbosch Municipality is currently hiring for a Switchboard Operator Vacancy within the Administrative Support department of Corporate Services. This pivotal position presents an exciting opportunity for individuals who are eager to contribute to the smooth operation of telecommunications systems while delivering exceptional customer service.
Nestled within the vibrant community of Stellenbosch Municipality, this Switchboard Operator Vacancy plays a critical part in ensuring effective communication channels and maintaining positive interactions with both internal and external stakeholders. The successful candidate will be responsible for managing incoming calls, transferring calls to the appropriate departments or personnel, and providing assistance to callers as needed.
To qualify for this role, candidates must possess a Grade 12 qualification and have a minimum of two years of relevant experience in a similar capacity. Additionally, proficiency in computer operations is essential, as the role may involve utilizing various software applications to manage call logs and databases.
Furthermore, effective communication skills in at least two official languages of the Western Cape region are required to effectively engage with a diverse range of callers and colleagues. The ability to remain composed under pressure, multitask efficiently, and prioritize tasks accordingly will also be advantageous in this fast-paced environment.
The Switchboard Operator role offers an excellent opportunity for individuals who are adept at managing high call volumes while maintaining a professional and courteous demeanor at all times. By joining Stellenbosch Municipality in this capacity, candidates will have the chance to play a significant role in ensuring smooth communication flow within the organization and enhancing overall customer satisfaction.
If you are a dedicated and adaptable individual with a passion for delivering exceptional service and facilitating effective communication, we encourage you to apply for this exciting opportunity. Take the next step in your career journey and become an integral part of the Stellenbosch Municipality team today.
About the Switchboard Operator Vacancy
- Position: Switchboard Operator – Administrative Support
- Reference: REF: CS/ASS/RO/CR/02
- Enquiries: Mr. William September on 021 808 8774
- Remuneration: R 157 027.81 – R 203 848.78 (Dependent on assessment) Plus Perks
- Deadline: 07 June 2024
Requirements
- Grade 12
- 2 years applicable experience
- Proficiency in computer operations
- Proficiency in reading, writing, and speaking 2 of the official languages of the Western Cape (English, Afrikaans, and Xhosa)
- Capability to operate effectively under stressful and demanding conditions
- Strong attention to detail
- Competence in conflict resolution techniques
Duties
- Operate the telecommunication system efficiently and effectively to support service delivery.
- Attend to customer calls in a friendly and professional manner.
- Receive all incoming calls by picking up the telephone/switchboard handset to answer calls professionally.
- Assess incoming calls by listening to the customer and determining the required Service Department/Unit.
- Report all switchboard faults telephonically or in writing to the ICT Department.
- Record all identified incorrect telephone extensions or cases where staff has changed in relation to the municipal function.
SWITCHBOARD OPERATOR -Stellenbosch Municipality Application Process
- Applications, clearly labeled and accompanied by an official application form of Stellenbosch Municipality, a detailed CV, certified copies of qualifications.
- The email address for submissions is corporatejobs@stellenbosch.gov.za, specifically linked to the aforementioned Directorate.
- To be considered, applications must be completed on the official application form of Stellenbosch Municipality.
- Application forms can be accessed on the Stellenbosch Municipal website at https://stellenbosch.gov.za.
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All applications for the vacancy mentioned above must be submitted via the provided email address. Hand-delivered or posted applications will not be considered.
SWITCHBOARD OPERATOR -Stellenbosch Municipality: offers a unique opportunity to contribute to the efficient operation of telecommunications systems within a dynamic and supportive environment. If you meet the qualifications and are ready to deliver excellent customer service, we encourage you to apply.
Join Stellenbosch Municipality in making a difference in the community while developing your skills and career.
